Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
Partick Works Limited	PF000165	FTS/HPC/PF/23/1162, 1163, 1164, 1165 + 1166	10 Oct, 2023	Property Factor Duties	Document Written Decision PF.23.1162+4 others_Redacted.pdf (352 KB)
Cumming, Turner & Watt	PF000976	FTS/HPC/PF/22/3836	6 Oct, 2023		Document PF 22.3836 - decision_Redacted.pdf (245.19 KB) , Document PF 22.3836 - proposed PFEO_Redacted.pdf (127.96 KB) , Document PF 22.3836 PFEO_Redacted.pdf (71.56 KB)
James Gibb Residential Factors	PF000103	FTS/HPC/PF/22/4416	6 Oct, 2023	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision PF.22.4416_Redacted.pdf (536.1 KB)
Miller Property Management Ltd	PF000955	FTS/HPC/PF/23/1527	5 Oct, 2023		Document PF.23.1527 Decision_Redacted.pdf (384.49 KB) , Document Section 19(2)(a) Notice PF.23.1527 (1)_Redacted.pdf (746.09 KB) , Document Written Decision (Failure to Comply) (PFEO) 1527_Redacted.pdf (44.08 KB) , Document Failure to Comply Decision PFEO 23.1527_Redacted.pdf (483.07 KB)
Hacking and Paterson Management Services	PF000288	FTS/HPC/PF/22/4244	4 Oct, 2023	Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Dismissed) 4244_Redacted.pdf (30.76 KB)
Integro Property Management Limited	FTS/HPC/PF/23/0435 + 0442		3 Oct, 2023	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision PF.23.0435 + 0442_Redacted.pdf (657.22 KB)
Hacking & Paterson	PF000288	FTS/HPC/PF/23/1149	2 Oct, 2023	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision PF.23.1149_Redacted.pdf (616.78 KB)	[2024] UT 18
Hacking and Paterson Management Services	PF000288	FTS/HPC/PF/23/0742+0743	28 Sep, 2023	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code)	Document Written Decision (Complied) 0742, 0743_Redacted.pdf (78.47 KB)
Hacking & Paterson Management Services	PF000288	FTS/HPC/PF/22/4324, FTS/HPC/PF/22/4325	19 Sep, 2023		Document Decision on Homeowners Application 22.4324 & 22.4325_Redacted.pdf (310.52 KB) , Document Proposed PFEO PF 22.4324 & 22.4325 (4)_Redacted.pdf (313.64 KB) , Document Corrected Decision on Homeowners Application PF 22.4324 & 22.4325_Redacted.pdf (311.01 KB) , Document PF 22.4324 & 4325 PFEO_Redacted.pdf (246.28 KB) , Document Compliance Decision Property Factor PF 22.4324 & 22.4325_Redacted.pdf (244.63 KB)
Thenue Housing Association Ltd	PF000268	FTS/HPC/PF/23/1441	18 Sep, 2023	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Property Factor Duties	Document Written Decision PF.23.1441_Redacted.pdf (682.79 KB) , Document Proposed PFEO PF.23.1441_Redacted.pdf (501.55 KB)