Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
FTS/HPC/PF/23/4336, FTS/HPC/PF/24/0802	Speirs Gumley Property Management	PF000160	Complaints resolution (Section 7 of Code), Property Factor Duties	30 Oct, 2024	Document Written Decision (Failure to Comply) (No Proposed PFEO) 0802, 4336 Redacted.pdf (709.23 KB)
FTS/HPC/PF/21/0559-FTS/HPC/PF/22/2067	Speirs Gumley Property Management Ltd	PF000160	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	21 Feb, 2023	Document ftt.simpson.0559.2067.final_.decision.reasons (1)_Redacted.pdf (290.03 KB) , Document Written Decision (Failure to Comply) (No PFEO) PF.21.0559 & 22.2067_redacted.pdf (307.07 KB)
FTS/HPC/PF/22/0871	James Gibb Resendential Factors	PF000103	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	19 Jan, 2023	Document PF.22.0141 proposed PFEO_R.pdf (311.78 KB) , Document pf.22.0141 Decision on Homeowners Application_R.pdf (297.68 KB) , Document PFEO - 24.04.23 - GP.22.0141_Redacted.pdf (144.62 KB) , Document Written Decision (Certificate of Compliance) PF.22.0871 & others_Redacted.pdf (265.5 KB)
FTS/HPC/PF/23/1217	Lowther Homes Limited (Property Factor)			9 Nov, 2023	Document Written Decision (Failure to Comply) (Proposed PFEO) 1217_R.pdf (31.78 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 1217 (1)_R.pdf (22.93 KB) , Document PFEO - 02.04.24 - PF.23.1217_R.pdf (121.13 KB) , Document Written Decision (Failure to comply with order) PF.23.1217_Redacted.pdf (263.2 KB) , Document Written Decision (Certificate of Compliance) 1217 Redacted.pdf (275.78 KB)
FTS/HPC/LM/24/3567	Ross & Liddell	PF000196		27 Oct, 2024	Document Written Decision (Reject ) LM.24.3567_Redacted.pdf (426.78 KB)
FTS/HPC/PF/24/2977	Ross & Liddell	PF000196		27 Oct, 2024	Document Written Decision (Reject) PF.24.2977_Redacted.pdf (320.84 KB)
FTS/HPC/PF/23/4212	RMG Living	PF000763	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	27 Aug, 2024	Document Written Decision (Failure to Comply) (No PFEO) 4212 Redacted.pdf (261.95 KB)
FTS/HPC/PF/23/0080	Avongreen Abodes Limited (Property Factor)	PF000978	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties		Document Written Decision with PFEO - 23.07.24 - PF.23.0080_R.pdf (503.82 KB) , Document PFEO PF.23.0080 (002)_Redacted.pdf (155.35 KB) , Document Certificate of Compliance PF.23.0080 (002)_Redacted.pdf (138.81 KB)
FTS/HPC/PF/22/2635	Hacking & Paterson	PF000288		18 Apr, 2023	Document Written Decision (Failure to Comply)(Proposed PFEO)_PF.22.2635_Redacted.pdf (712.24 KB) , Document Property Factor Enforcement Order (PFEO)(Proposed) PF.22.2635_Redacted.pdf (502.33 KB) , Document Written Decision (Failure to Comply)(Proposed PFEO)_PF.22.2635 _Redacted.pdf (195.33 KB) , Document Property Factor Enforcement Order (PFEO)(Proposed) PF.22.2635_Redacted .pdf (134.71 KB) , Document Written Decision (Review) PF.22.2635_Redacted.pdf (191.96 KB) , Document Property Factor Enforcement Order (PFEO)_PF.22.2635_redacted.pdf (108.53 KB) , Document cert of compliance PFEO - 22.10.24 - 22 2635_.pdf (205.17 KB)
FTS/HPC/PF/22/3982, FTS/HPC/PF/22/4023	James Gibb Residential Factors	PF000103	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	31 Aug, 2023	Document Written Decision (Failure to Comply) (Proposed PFEO) 3982, 4023.pdf (207.78 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 3982, 4023.pdf (69.39 KB) , Document Property Factor Enforcement Order (PFEO) 3982, 4023.pdf (63.24 KB) , Document Written Decision (Failure to Comply with Order) 3982, 4023 Redacted.pdf (403.3 KB)