Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
FTS/HPC/PF/23/2680	Ross & Liddell (Property Factor)		Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	20 Dec, 2024	Document Property Factor Enforcement Order (PFEO) (proposed) PF 23.2680.pdf (391.22 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) PF 23.2680.pdf (529.32 KB) , Document Certificate of Compliance 2680 Redacted.pdf (176 KB)
FTS/HPC/PF/23/1224	Blythswood Property Management	PF000449	Financial obligations (Section 3 of Code)	5 Jul, 2024 , 24 Jan, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) 1224.pdf (405.71 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 1224.pdf (300.54 KB) , Document Decision 1224 31 01 25_Redacted.pdf (193.85 KB) , Document PFEO 1224 31 01 25_Redacted.pdf (193.34 KB)
FTS/HPC/PF/24/0203+0204	James Gibb Residential Factors	PF000103	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	26 Jun, 2024	Document Written Decision PF.24.0203+0204_Redacted.pdf (567.27 KB) , Document Proposed PFEO PF.24.0203+0204_Redacted.pdf (656.6 KB) , Document PFEO PF.24.0203+0204_Redacted.pdf (433.58 KB) , Document Certificate of Compliance 0203, 0204 Redacted.pdf (53.45 KB)
FTS/HPC/PF/23/4448	Homesbook Factoring Ltd	PF000484	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code)	28 Jan, 2025	Document Written Decision (Complied) 4448 Redacted.pdf (79.74 KB)
FTS/HPC/PF/23/2570	Charles White Ltd	PF000153	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	5 Dec, 2024	Document Written Decision (Failure to Comply) (No PFEO) 2570 Redacted.pdf (464.11 KB)
FTS/HPC/PF/23/0271	Southside Factoring and Related Services Limited	PF000323	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	18 Sep, 2024	Document Written Decision (Failure to Comply) (Proposed PFEO) 0271 Redacted.pdf (671.48 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 0271 Redacted.pdf (547.37 KB) , Document Property Factor Enforcement Order (PFEO) 0271 Redacted.pdf (100.73 KB) , Document Certificate of Compliance 0271 Redacted.pdf (33.43 KB)
FTS/HPC/PF/23/4235	Residential Management Group	PF000763	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Property Factor Duties	19 Jul, 2024	Document Written Decision PF.23.4235_Redacted.pdf (827.29 KB) , Document Proposed PFEO PF.23.4235_Redacted.pdf (617.26 KB) , Document Property Factor Enforcement Order (PFEO) PF 23 4235_Redacted.pdf (137.11 KB) , Document Written Decision (Certificate of Compliance) PF 23.4235 Redacted.pdf (624.64 KB)
FTS/HPC/PF/24/0921	Newton Property Management	PF000108	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	16 Dec, 2024	Document Written Decision (Failure to Compy) (No Proposed PFEO) 0921 Redacted.pdf (524.29 KB)
FTS/HPC/PF/23/3962	Wheatley Homes East	PF000378	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Property Factor Duties	26 Sep, 2024	Document Written Decision (Failure to Comply) (Proposed PFEO) 3962 Redacted.pdf (154.14 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 3962 Redacted.pdf (36.78 KB) , Document Property Factor Enforcement Order (PFEO) 3962 Redacted.pdf (41.99 KB) , Document Certificate of Compliance 3962 redacted.pdf (36.65 KB)
FTS/HPC/PF/23/3768	Wheatley Homes East	PF000378	Financial obligations (Section 3 of Code), Property Factor Duties	26 Sep, 2024	Document Written Decision (Failure to Comply) (Proposed PFEO) 3768 Redacted.pdf (81.99 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 3768 Redacted.pdf (34.95 KB) , Document Property Factor Enforcement Order (PFEO) 3768 Redacted.pdf (37.98 KB) , Document Certificate of Compliance 3768 Redacted.pdf (73.44 KB)