Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
FTS/HPC/LM/24/0167	Hacking & Paterson Management Services	PF000288	Written statement of services (Section 1 of Code), Property Factor Duties	20 Aug, 2024	Document Written Decision LM.24.0167_Redacted.pdf (598.72 KB) , Document Proposed PFEO LM.24.0167_Redacted.pdf (246.91 KB) , Document PFEO LM.24.0167 (1)_Redacted.pdf (260.23 KB) , Document Certificate of Compliance 0167 Redacted.pdf (486.95 KB)
FTS/HPC/PF/23/3112	Indigo Square Property Ltd	PF000843	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	20 Nov, 2024	Document Property Factor Enforcement Order (PFEO) (Proposed) 3112 Redacted.pdf (38.98 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 3112 Redacted.pdf (179.5 KB) , Document Property Factor Enforcement Order (PFEO) 3112 Redacted.pdf (32.58 KB) , Document Written Decision (Failure to Comply) (PFEO) 3112 Redacted.pdf (76.21 KB)
FTS/HPC/PF/22/2730	D & I Scott Property Management	PF000114	Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	21 Mar, 2023	Document Written Decision (Failure to Comply) 2730.pdf (340.57 KB) , Document Proposed PFEO 2730.pdf (281.3 KB) , Document Property Factor Enforcement Order 2730.pdf (24.83 KB) , Document Certificate of Compliance 2730 Redacted.pdf (433.35 KB)
FTS/HPC/PF/23/2978	Newton Property Management limited (Property Factor)			25 Jun, 2024	Document Written Decision PF.23.2978_R.pdf (541.08 KB) , Document Proposed PFEO PF.23.2978_R.pdf (489.32 KB) , Document PFEO Wallfield_R.pdf (166.87 KB) , Document Certificate of Compliance Wallfield.pdf (154.2 KB)
FTS/HPC/PF/24/1161	James Gibb Residential Factors	PF000103	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	12 Dec, 2024	Document Property Factor Enforcement Order (PFEO) (Proposed) 1161 Redacted.pdf (35.34 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 1161 Redacted.pdf (62.83 KB) , Document Written Decision (Complied) 1161 Redacted.pdf (34.69 KB)
FTS/HPC/PF/22/3435	Trinity Factoring Services Ltd	F000170	Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code)	2 May, 2023	Document Written Decision (Failure to Comply) (Proposed PFEO) 3435.pdf (47.39 KB) , Document PF 22.3435 Certificate of Compliance Cellar Bank Redacted.pdf (303.44 KB)
FTS/HPC/PF/24/1381	Hacking & Paterson Management Services	PF000288	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	10 Dec, 2024	Document Property Factor Enforcement Order (PFEO) (Proposed) 1381 redacted.pdf (33.09 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 1381 Redacted.pdf (128.03 KB)
FTS/HPC/PF/24/1658	FirstPort Property Services Scotland	PF000095	Written statement of services (Section 1 of Code)	10 Dec, 2024	Document Written Decision (Complied) 1658 redacted.pdf (86.64 KB)
FTS/HPC/PF/24/0047	James Gibb Residential Factors	PF000103	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code)	3 Feb, 2025	Document Written Decision (Dismissal) 0047 Redacted.pdf (52.71 KB)
FTS/HPC/PF/24/1449, FTS/HPC/PF/23/3590	James Gibb Residential Factors (Property Factor)			12 Nov, 2024	Document Property Factor Enforcement Order (PFEO) (Proposed) PF.23.3590 & PF.23.1449.pdf (429.11 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) PF.23.3590 & PF 23.1449.pdf (463.7 KB) , Document Property Factor Enforcement Order (PFEO) 3590, 1449 Redacted.pdf (56.63 KB)