Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Charles White Ltd	PF000153	FTS/HPC/PF/23/2830	22 May, 2024		Document Written Decision (Failure to Comply) (Proposed PFEO) PF 23.2830_Redacted.pdf (497.53 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) PF 23.2830_Redacted.pdf (412.51 KB) , Document Written Decision (Failure to Comply) (No PFEO) PF 23.2830_Redacted.pdf (420.76 KB)
Charles White	PF000153	FTS/HPC/PF/23/0621	16 May, 2024	Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code)	Document Written Decision PF.23.0621_Redacted.pdf (545.06 KB) , Document Proposed PFEO PF.23.0621_Redacted.pdf (575.24 KB) , Document PFEO PF.23.0621.pdf (485.21 KB) , Document Certificate of Compliance PF.23.0621_Redacted.pdf (313.86 KB)
Ross & Liddell	PF000196	FTS/HPC/LM/23/1664	13 May, 2024	Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision LM.23.1664_Redacted.pdf (679.46 KB)
Hacking and Paterson Management	PF000288	FTS/HPC/PF/23/0586+1222	1 May, 2024	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision PF.23.0586+1222_Redacted.pdf (486.57 KB)
Trinity Factoring Services Ltd	PF000170	FTS/HPC/PF/23/0299+0302	25 Apr, 2024	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision PF.23.0299+0302_Redacted.pdf (811.09 KB) , Document Proposed PFEO PF.23.0299+0302_Redacted.pdf (230.56 KB) , Document PFEO PF.23.0299+0302_Redacted.pdf (234.83 KB) , Document Certificate of Compliance PF.23.0299+0302_Redacted.pdf (395.65 KB)
Hacking & Paterson	PF000288	FTS/HPC/PF/23/3192+3193	25 Apr, 2024	Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision PF.23.3192+3193_Redacted.pdf (287.36 KB) , Document Proposed PFEO PF.23.3192+3193 (1)_Redacted.pdf (653.73 KB) , Document PFEO PF.23.3192+3193_Redacted.pdf (435 KB) , Document Certificate of Compliance PF.23.3192+3193_Redacted.pdf (402.75 KB)
Ross and Liddell (Property Factor)		FTS/HPC/LM/23/1712	22 Apr, 2024		Document Decision - 30.04.24 - 1712_R.pdf (185.76 KB)
Ross & Liddell	PF000196	FTS/HPC/PF/24/0376	19 Apr, 2024		Document REJECTION PF.24.0376_Redacted.pdf (415.23 KB)
Cumming, Turner & Watt	PF000976	FTS/HPC/PF/23/1109	16 Apr, 2024	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document PF.23.1109 proposed PFEO.pdf (365.31 KB) , Document PF.23.1109 decision.pdf (554.1 KB) , Document Property Factor Enforcement Order (PFEO) 1109_Redacted.pdf (28.82 KB) , Document Written Decision (Failure to Comply with Order) PF.23.1109_Redacted.pdf (251.34 KB)
91BC Property Services	PF000622	FTS/HPC/PF/24/0668	3 Apr, 2024	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Rejection PF.24.0668.pdf (432 KB)