Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
FTS/HPC/PF/24/1920	James Gibb Residential Factors	PF000103	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	2 Jun, 2025	Document Written Decision (Dismissal) (31.7.25) 1920_Redacted.pdf (158.49 KB)
FTS/HPC/PF/19/2307, FTS/HPC/PF/23/1461	Miller Property Management Ltd	PF000314		21 Jan, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) PF 19.2307 & 23.1461_Redacted.pdf (640.28 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) PF 19.2307 & 23.1461_Redacted.pdf (350.49 KB)
FTS/HPC/PF/24/4464	Ross and Liddell Ltd	PF000196	Communication and consultation (Section 2 of Code)	26 Jun, 2025	Document Proposed PFEO 07.07.25 PF.24.4464_Redacted.pdf (392.6 KB) , Document Written Decision 07.07.25 PF.24.4464_Redacted.pdf (488.17 KB) , Document Property Factor Enforcement Order (PFEO) PF.24.4464_Redacted.pdf (61.84 KB)
FTS/HPC/PF/24/2985, FTS/HPC/PF/24/3612	James Gibb Resedential Factors	PF000103	Written statement of services (Section 1 of Code), Complaints resolution (Section 7 of Code)	30 Jan, 2025	Document Property Factor Enforcement Order (PFEO) (Proposed) 2985, 3612 Redacted.pdf (351.33 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 2985, 3612 Redacted.pdf (390.03 KB) , Document Written Decision (Failure to Comply) (No PFEO) (25.7.25) 2985, 3612.pdf (208.43 KB)
FTS/HPC/PF/24/1936, FTS/HPC/PF/24/1937	Charles White Limited	PF000153	Debt recovery (Section 4 of Code)	10 Jun, 2025	Document REDACTED Property Factor Enforcement Order (PFEO) (Proposed) (17.6.25) 1936, 1937.pdf (55.36 KB) , Document REDACTED Written Decision (Failure to Comply) (Proposed PFEO) (17.6.25) 1936, 1937.pdf (55.32 KB)
FTS/HPC/PF/23/3425	James Gibb Residential Factors	PF000103	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	12 Sep, 2024	Document Property Factor Enforcement Order (PFEO) (Proposed) 3425 Redacted.pdf (33.68 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 3425 Redacted.pdf (42.86 KB) , Document Property Factor Enforcement Order (PFEO) PF 23.3425_Redacted.pdf (165.47 KB) , Document Certificate of Compliance PF 23.3425_Redacted.pdf (311.97 KB)
FTS/HPC/PF/24/1611	James Gibb Residential Factors	PF000103	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	11 Feb, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) 1611 Redacted.pdf (163.73 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 1611 Redacted.pdf (75.03 KB) , Document REDACTED Written Decision (No PFEO) (2.7.25) 1611.pdf (204.37 KB)
FTS/HPC/PF/24/2426, FTS/HPC/PF/24/2428	Ross & Liddell	PF000196		12 May, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) PF 24.2426 & 2428 - corrected_Redacted.pdf (849.19 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) PF.24.2426 & 2428_Redacted.pdf (740.83 KB)
FTS/HPC/PF/24/0058	Rutherglen and Cambuslang Housing Association	PF000345	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	5 Feb, 2025	Document Property Factor Enforcement Order (PFEO) (Proposed) 0058 Redacted.pdf (54.25 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 0058 Redacted.pdf (90.28 KB) , Document Written Decision (Vary Order) 0058 Redacted.pdf (20.82 KB) , Document REDACTED Written Decision (Failure to Comply) (No PFEO) (2.7.25) 0058.pdf (182.96 KB)
FTS/HPC/PF/24/1969	Hacking and Paterson Management Services	PF000288	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code)	13 Mar, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) 16.4.25 1969_Redacted.pdf (80.16 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 16.4.25 1969_Redacted.pdf (40.83 KB) , Document Property Factor Enforcement Order (PFEO) PF 24.1969_Redacted.pdf (405.25 KB) , Document Certificate of Compliance PF 24.1969_Redacted.pdf (395.62 KB)