Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Aquila Management Services	PF000709	FTS/HPC/PF/23/1370	28 Mar, 2024	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision PF.23.1370_Redacted.pdf (579.24 KB) , Document Proposed PFEO PF.23.1370_Redacted.pdf (230.62 KB) , Document Property Factor Enforcement Order (PFEO) 1370_Redacted.pdf (22.58 KB) , Document Certificate of Compliance PF.23.1370_Redacted.pdf (467.17 KB)
91BC	PF000622	FTS/HPC/PF/23/4648, FTS/HPC/PF/23/4649	28 Mar, 2024		Document Written Decision PF.23.4648+4649_Redacted.pdf (549.04 KB) , Document Proposed PFEO PF.23.4648+4649_Redacted.pdf (316.87 KB) , Document PFEO - PF.23.4648 & 23.4649_Redacted.pdf (322.18 KB) , Document Written Decision (Complied) - PF.23.4648 & PF 23.4649_Redacted.pdf (319.34 KB)
Lowther Homes	PF000785	FTS/HPC/PF/23/2738	18 Mar, 2024	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision PF.23.2738.pdf (374.17 KB) , Document Proposed PFEO PF.23.2738.pdf (821.19 KB) , Document Written Decision PF.23.2738_Redacted.pdf (356.19 KB)
Hacking and Paterson Management Services		FTS/HPC/PF/23/2549	14 Mar, 2024	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Property Factor Duties	Document Decision PF2549 230424_Redacted.pdf (184.27 KB)
Myreside Management Ltd	PF000177	FTS/HPC/PF/23/3501	13 Mar, 2024	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (No PFEO) 3501.pdf (47.55 KB)
James Gibb Residential Factors	PF000103	FTS/HPC/LM/23/0727	7 Mar, 2024	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) 0727_Redacted.pdf (57.52 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 0727 (1)_Redacted.pdf (41.88 KB) , Document Property Factor Enforcement Order LM.23.0727.pdf (456.07 KB) , Document Certificate of Compliance LM.23.0727.pdf (350.94 KB)
Lowther Homes	PF000781	FTS/HPC/PF/22/3455, FTS/HPC/PF/22/3750, FTS/HPC/PF/22/3934, FTS/HPC/PF/22/3935	6 Mar, 2024		Document Written Decision (Failure to Comply) (Proposed PFEO) 3455, 3750, 3934, 3935 (3)_Redacted.pdf (40.97 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 3455, 3750, 3934, 3935 (2)_Redacted.pdf (26.22 KB) , Document PFEO PF 22.3455, 3750, 3934, 3935_Redacted.pdf (261.94 KB) , Document Compliance Decision Property Factor PF 22.3455, 3750, 3934, 3935_Redacted.pdf (246.11 KB)
Lowther Homes	PF000785	FTS/HPC/PF/23/0571+0575	1 Mar, 2024	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Order Hearing Decision PF.23.0571 + 0575_Redacted.pdf (597.5 KB) , Document Property Factor Enforcement Order PF.23.0571+0575_Redacted.pdf (511.43 KB)
Homesbook Factoring Limited	PF000484	FTS/HPC/PF/23/1619	22 Feb, 2024	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document final statement of reasons pf 23 1619 (3).pdf (529.04 KB) , Document proposed property factor enforcement order 1619.pdf (430.93 KB) , Document cert of compliance pf 1619 (1)_Redacted.pdf (145.77 KB)
Atholls Chartered Surveyors	PF000316	FTS/HPC/PF/23/3955	22 Feb, 2024	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Reject) 3955.pdf (57.42 KB)