Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Charles White Ltd	PF000153	FTS/HPC/PF/23/2570	5 Dec, 2024	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (No PFEO) 2570 Redacted.pdf (464.11 KB)
Charles White Ltd	PF000153	FTS/HPC/PF/24/1410, FTS/HPC/PF/24/4245	3 Dec, 2024	Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Complied) 1410, 4245 Redacted.pdf (77.47 KB)
Indigo Square Property Ltd	PF000843	FTS/HPC/PF/23/3112	20 Nov, 2024	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Property Factor Enforcement Order (PFEO) (Proposed) 3112 Redacted.pdf (38.98 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 3112 Redacted.pdf (179.5 KB) , Document Property Factor Enforcement Order (PFEO) 3112 Redacted.pdf (32.58 KB) , Document Written Decision (Failure to Comply) (PFEO) 3112 Redacted.pdf (76.21 KB)
Ross & Liddell	PF000196	FTS/HPC/PF/23/2611	18 Nov, 2024	Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Complied) 2611 Redacted.pdf (94.19 KB)
Morison Walker Property Management	PF000249	FTS/HPC/PF/23/3240	18 Nov, 2024	Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) PF.23.3240_Redacted.pdf (458.96 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) PF 23.3240_Redacted.pdf (251.55 KB) , Document Property Factor Enforcement Order (PFEO) 3240 Redacted.pdf (262.83 KB) , Document Written Decision (Failure to Comply) (PFEO) 3240 Redacted.pdf (169.85 KB) , Document Certificate of Compliance 3240 Redacted.pdf (33.17 KB) , Document Written Decision (Certificate of Compliance) 3240 Redacted.pdf (34.56 KB)
RMG Scotland	PF000763	FTS/HPC/PF/24/1474	18 Nov, 2024		Document Written Decision (Failure to Comply) (No Proposed PFEO) PF 24.1474_Redacted.pdf (547.28 KB)
Charles White Limited	PF000153	FTS/HPC/PF/23/4521, FTS/HPC/PF/24/1454, FTS/HPC/PF/24/2449, FTS/HPC/PF/24/2731	12 Nov, 2024	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) and Written Decision (Complied) 4521 & others Redacted.pdf (154.9 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 4521 Redacted.pdf (52.22 KB) , Document Written Decision (Failure to Comply) (PFEO) 4521, 1454, 2449, 2731 Redacted.pdf (618.02 KB)
James Gibb Residential Factors (Property Factor)		FTS/HPC/PF/24/1449, FTS/HPC/PF/23/3590	12 Nov, 2024		Document Property Factor Enforcement Order (PFEO) (Proposed) PF.23.3590 & PF.23.1449.pdf (429.11 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) PF.23.3590 & PF 23.1449.pdf (463.7 KB) , Document Property Factor Enforcement Order (PFEO) 3590, 1449 Redacted.pdf (56.63 KB)
SG Property Management	PF000211	FTS/HPC/PF/24/3234	12 Nov, 2024		Document Written Decision (Reject) PF 24.3234_Redacted.pdf (215.72 KB)
FirstPort Property Services Scotland	PF000095	FTS/HPC/PF/23/4104	11 Nov, 2024		Document Written Decision (Complied) PF 24.4104_Redacted.pdf (314.18 KB)