Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Please select the complaint type you wish to view results for
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Page Link Upper Tribunal Decision(s)
Lowther Homes Limited PF000785 FTS/HPC/PF/21/1057 08/10/2021 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision 21.1057_Redacted.pdf, PDF icon Proposed PFEO 21.1057_Redacted.pdf, PDF icon Compliance Decision Property Factor_Redacted.pdf Click to follow link
W.M. Cumming, Turner & Watt PF000269 FTS/HPC/PF/21/1377 08/10/2021 Property Factor Duties PDF icon FTS/HPC/PF/21/1377 Click to follow link
W.M. Cumming, Turner & Watt PF000269 FTS/HPC/PF/21/1377 08/10/2021 Property Factor Duties PDF icon PFEO PF.21.1377.pdf Click to follow link
Trinity Factoring Services Ltd. PF000170 FTS/HPC/PF/21/1275 04/10/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply) (Proposed PFEO) PF.21.1275_Redacted.pdf, PDF icon D.Forbes v Trinity PFEO FINAL (002)_Redacted.pdf, PDF icon D.Forbes v Trinity Decision re Compliance Final_Redacted.pdf Click to follow link
James Gibb Property Management PF000103 FTS/HPC/PF/21/0079 21/09/2021 Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Decision0079_Redacted.pdf, PDF icon PFEO PF.21.0079_Redacted.pdf, PDF icon ComplyDecision (002)_Redacted.pdf Click to follow link
Aberdeen Property Leasing PF000270 FTS/HPC/PF/20/0015 20/09/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Decision PF.20.0015 _Redacted.pdf, PDF icon Proposed PFEO PF.20.0015_Redacted.pdf, PDF icon PFEO (19.4.22)_Redacted.pdf, PDF icon Cert of Compliance PF.20.0015.pdf Click to follow link
East Renfrewshire Council PF000343 FTS/HPC/PF/21/0183 & FTS/HPC/LM/21/0786 17/09/2021 PDF icon Written Decision (Failure to Comply) ( Proposed PFEO) PF.21.0183, LM.21.0786_Redacted.pdf, PDF icon Proposed PFEO PF.21.0183, LM.21.0786.pdf_Redacted.pdf, PDF icon Decision PF.21.0183, LM.21.0786.pdf, PDF icon PFEO PF.21.0183, LM.21.0786.pdf, PDF icon Certificate of Compliance PF.21.0183, LM.21.0786.pdf Click to follow link
CTW, W.M. Cumming, Turner & Watt Property Managers PF000269 FTS/HPC/PF/21/1355 16/09/2021 PDF icon PF 21.1355 Signed Decision - rejection 160921_Redacted.pdf Click to follow link
Ross & Liddell LTD PF000196 FTS/HPC/PF/21/1132 15/09/2021 PDF icon Written Decision (Failure to Comply) (Proposed PFEO) PF.21.1132_Redacted.pdf, PDF icon Proposed PFEO PF.21.1132_Redacted.pdf, PDF icon PFEO PF.21.1132_Redacted.pdf, PDF icon Certificate of Compliance PF 21.1132_Redacted.pdf Click to follow link
Newton Property Factor PF000108 FTS/HPC/PF/21/1412 06/09/2021 PDF icon Certificate of Compliance, PDF icon PF.21.1412 Certificate of Compliance.pdf Click to follow link
Newton Property Management limited (Property Factor) PF000108 FTS/HPC/PF/21/1436 30/08/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Rejection PF 1436 (002)_Redacted.pdf Click to follow link
James Gibb Residential Factor (Property Factor) PF000103 FTS/HPC/LM/21/1401 27/08/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon rejection decision LM. 21-1401_Redacted.pdf Click to follow link
River Clyde Homes PF000152 FTS/HPC/PF/21/0327 27/08/2021 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon PF.21.0327 Statement of Decision_Redacted.pdf Click to follow link
Park Property Management (Property Factor) PF000423 FTS/HPC/LM/21/1520 20/08/2021 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code) PDF icon Rejection decision LM. 21.1520 (002)_Redacted.pdf Click to follow link
Lowther Homes Limited PF000785 FTS/HPC/PF/21/0889 20/08/2021 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Decision with proposed PFEO 21.0889_Redacted.pdf, PDF icon Signed PFEO PF 21.0889 (1)_Redacted.pdf, PDF icon Certificate of Compliance PF 21.0889_Redacted.pdf Click to follow link
Lowther Homes Limited PF000785 FTS/HPC/PF/21/1073 18/08/2021 PDF icon Decision PF.21.1073.pdf Click to follow link
FTS/HPC/PF/21/1340 17/08/2021 PDF icon rejection PF..21.1340_Redacted.pdf Click to follow link
N/A N/A FTS/HPC/PF/21/0629 12/08/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Decision to Dismiss applicationnon-jurisdiction PF.21.0629_Redacted.pdf Click to follow link
James Gibb Ltd PF000103 FTS/HPC/PF/21/1272 12/08/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon PF.21.1272 Proposed PFEO.pdf, PDF icon Decision PF.21.1272.pdf, PDF icon PFEO PF.21.1272.pdf, PDF icon Cert of Compliance PF.21.1272_Redacted.pdf Click to follow link
Charles White Ltd PF000153 FTS/HPC/LM/21/0844 09/08/2021 PDF icon Written Decision (Complied) LM.21.0844_Redacted.pdf Click to follow link

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