Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
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Enter LM or PF to filter by case type, or type part of the case reference number if known
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Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Page Link Upper Tribunal Decision(s)
Hacking and Paterson Management Services PF000288 FTS/HPC/PF/21/2287 05/01/2022 PDF icon Signed rejection decision 21-2287_Redacted.pdf Click to follow link
James Gibb Property Management Ltd PF000103 FTS/HPC/PF/21/2349 22/12/2021 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code) PDF icon Signed PF.21.2349 Statement of Decision (002)_Redacted.pdf, PDF icon Signed Section 19(2)(a) Notice 21.2349_Redacted.pdf, PDF icon PF.21.2349 Decision (no PFEO).pdf Click to follow link
Melville Property Ltd PF000731 FTS/HPC/PF/21/2425 22/12/2021 PDF icon Signed REJECTION.PF_.21.2425_Redacted.pdf Click to follow link
Redpath Bruce Property Management Ltd PF000110 FTS/HPC/PF/21/1765 15/12/2021 PDF icon Written Decision (Complied) PF.21.1765_Redacted.pdf Click to follow link
Miller Property Management Ltd PF000314 FTS/HPC/PF/21/0458 14/12/2021 Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Signed Decision - Mrs Eileen Wright v Miller Property Ltd March 2022 PF 21.0458_Redacted.pdf, PDF icon Signed Proposed PFEO Eileen Wright v Miller Property Mgt Ltd PF 21.0458_Redacted.pdf, PDF icon PFEO PF.21.0458.pdf, PDF icon Written Decision - Failure to Comply with Order PF.21.0458_Redacted.pdf Click to follow link
James Gibb Property Management Ltd PF000103 FTS/HPC/PF/19/3599 , FTS/HPC/PF/19/3609 , FTS/HPC/PF/19/3620 , FTS/HPC/PF/19/3596 , FTS/HPC/PF/19/3739 , FTS/HPC/PF/19/3713 08/12/2021 PDF icon Decision and Proposed PFEO (6 cases) Polmuir Road_Redacted.pdf, PDF icon PFEO Polmuir Road - _Redacted.pdf, PDF icon FTS.HPC_.PF_.19.3596 (6 cases) Certificate of Compliance - Polmuir Road.pdf Click to follow link
Lloyd Younger Ltd PF000122 FTS/HPC/PF/21/0404 02/12/2021 PDF icon Written Decision PF.21.0404_Redacted.pdf, PDF icon Proposed PFEO PF.21.0404_Redacted.pdf Click to follow link
Cumming, Turner & Watt PF000269 FTS/HPC/PF/21/2091 02/12/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision 2091 (3)_Redacted.pdf, PDF icon Proposed PFEO 2091 (4)_Redacted.pdf, PDF icon Signed PFEO 212091 010222_Redacted.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/21/2434 30/11/2021 PDF icon Signed rejection decision 21-2434 (1)_Redacted.pdf Click to follow link
Residential Management Group Scotland Limited PF000763 FTS/HPC/PF/21/2459 30/11/2021 PDF icon Signed rejection decision 21-2459_Redacted.pdf Click to follow link
James Gibb Property Management PF000103 FTS/HPC/PF/21/2061 29/11/2021 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code) PDF icon PF.21.2061 Decision with proposed PFEO.pdf, PDF icon PF.21.2061 PFEO.pdf, PDF icon PF.21.2061 Certificate of Compliance.pdf Click to follow link
Maryhill Housing Assocation PF000396 FTS/HPC/PF/21/1868 24/11/2021 Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply) (Proposed PFEO) PF.21.1868_Redacted.pdf, PDF icon Proposed PFEO PF.21.1868_Redacted.pdf, PDF icon Statement of Decision PF.21.1868.pdf, PDF icon PFEO FTS.HPC_.PF_.1868_Redacted.pdf, PDF icon Certificate of Compliance PF.21.1868_Redacted.pdf Click to follow link
River Clyde Homes PF000152 FTS/HPC/PF/21/1833 23/11/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Statement of decision 21.1833 (002)_Redacted.pdf, PDF icon Proposed PFEO 21.1833 (002)_Redacted.pdf, PDF icon Review decision 1833_Redacted.pdf, PDF icon Amended Statement of Decision Belville St_Redacted.pdf, PDF icon certificate of compliance Click to follow link
Riverclyde Homes PF000152 FTS/HPC/PF/21/1295 22/11/2021 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code) PDF icon PF.21.1295 (Proposed) PFEO.pdf, PDF icon PF.21.1295 Written Decision.pdf, PDF icon PF.21.1295 PFEO Blairmore.pdf, PDF icon PF.21.1295 Certificate of Compliance decision Blairemore_Redacted.pdf Click to follow link
James Gibb Resedential Factors PF000103 FTS/HPC/PF/21/1661 19/11/2021 Insurance (Section 5 of Code), Property Factor Duties PDF icon final decision_Redacted.pdf Click to follow link
James Gibb Property Management Ltd PF000103 FTS/HPC/PF/21/1676 18/11/2021 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon PF.21.1676 Tribunal Decision (No PFEO) Finall 24 11 21.pdf Click to follow link
Charles White Limited PF000153 FTS/HPC/PF/21/2376 17/11/2021 PDF icon Signed Rejection pf.21.2376_Redacted.pdf Click to follow link
Hacking & Paterson Management Services PF000288 FTS/HPC/PF/21/2285 11/11/2021 PDF icon Signed Rejection PF.21.2285_Redacted.pdf Click to follow link
Hacking & Paterson Management Services PF000288 FTS/HPC/PF/21/2286 11/11/2021 PDF icon Signed Rejection PF.21.2286.1_Redacted.pdf Click to follow link
Residential Management Group Scotland Limited PF000763 FTS/HPC/LM/21/0290 10/11/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Decision Final0290(002)_Redacted.pdf, PDF icon PFEOP January 2022 final_Redacted.pdf, PDF icon Certificate of Compliance Final_Redacted.pdf Click to follow link

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