Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
Apex Property Factor	PF000383	FTS/HPC/PF/17/0285, 0286 & 0287	14 Dec, 2017	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Decision and Statement of Reason pf.17.0285, 0286 & 0287_Redacted.pdf (1.53 MB) , Document PFEO pf.17.0285, 0286 & 0287_Redacted.pdf (214.66 KB) , Document corrected decision - pf.17.0285.0286.0287_Redacted.pdf (1.53 MB) , Document corrected proposed PFEO - pf.17.0285.0286.0287_Redacted.pdf (265.76 KB) , Document written decision - Failure to comply with order - 07.11.2018 -pf.18.0285-0286 -0287_Redacted.pdf (221.45 KB)	[2019] UT 17
Link Housing Association Limited	PF000355	FTS/HPC/PF/17/0253	12 Dec, 2017	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Statement of Decision pf.17.0253_Redacted.pdf (499.03 KB) , Document Proposed PFEO pf.17.0253_Redacted.pdf (98.1 KB) , Document Written Decision (Failure to Comply) (PFEO) - PF.17.0253_Redacted.pdf (126.8 KB) , Document Written Decision (Certificate of Compliance) - PF.17.0253_Redacted.pdf (101.28 KB)
W.M. Cumming, Turner & Watt	PF000269	FTS/HPC/PF/17/0303	12 Dec, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Decision pf.17.0303_Redacted.pdf (454.96 KB) , Document Proposed PFEO pf.17.0303_Redacted.pdf (137.15 KB) , Document PFEO pf.17.0303_Redacted.pdf (102.16 KB) , Document Certificate of Compliance pf.17.0303_Redacted.pdf (103.3 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/17/0308	12 Dec, 2017		Document Written Decision (failure to comply) (proposed PFEO)- FTS.HPC_.PF_.17.0308_Redacted.pdf (596.68 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - FTS.HPC_.PF_.17.0308_Redacted.pdf (144.36 KB) , Document Written Decision (Failure to Comply) (PFEO) - PF.17.0308_Redacted.pdf (126.89 KB) , Document Written Decision (Certificate of Compliance) - PF.17.0308_Redacted.pdf (114.08 KB)
Places for People Scotland	PF000123	FTS/HPC/PF/17/0329	11 Dec, 2017		Document PFEO (Proposed) - PF.17.0329_Redacted.pdf (160.34 KB) , Document Decision Correction pf.17.0329_Redacted.pdf (849.37 KB) , Document Written Decision (Failure to Comply) (No PFEO) - PF.17.0329.pdf (150.24 KB)
Ross and Liddell	PF000196	FTS/HPC/PF/17/0276	6 Dec, 2017	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Property Factor Duties	Document Complied Decision pf.17.0276_Redacted.pdf (636.76 KB)
Macfie & Co. Management Services Ltd	PF000098	FTS/HPC/PF/17/0156	28 Nov, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Decision pf.17.0156_Redacted.pdf (575.16 KB) , Document Proposed PFEO pf.17.0156_Redacted.pdf (78.65 KB) , Document Written Decision (Failure to Comply) PFEO - PF.17.0156_Redacted.pdf (182.63 KB) , Document Certificate of Compliance - PF.17.0156_Redacted.pdf (112.68 KB)
The Property Management Company	PF000100	FTS/HPC/PF/17/0317	21 Nov, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Decision pf.17.0317_Redacted.pdf (1.4 MB) , Document Proposed PFEO pf.17.0317_Redacted.pdf (149.82 KB) , Document PFEO pf.17.0317_Redacted.pdf (185.07 KB) , Document varied pfeo - pf.170317_Redacted.pdf (224.14 KB) , Document Certificate of Compliance PF.17.0317_Redacted.pdf (193.83 KB)
Park Property Management Ltd	PF000423	FTS/HPC/LM/17/0260	17 Nov, 2017	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code)	Document Decision Failed to Comply (Proposed PFEO) pf17.0260 (3)_Redacted.pdf (766.19 KB) , Document Proposed PFEO pf.17.0260 (3)_Redacted.pdf (145.56 KB) , Document Written Decision (Failure to Comply) (No PFEO) - PF.17.0260_Redacted.pdf (211.94 KB)
Edzell Property Services LLP	PF000159	FTS/HPC/PF/17/0116	17 Nov, 2017	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Decision - FTS.HPC_.PF_.17.0116_Redacted.pdf (860.9 KB) , Document Proposed PFEO - FTS.HPC_.PF_.17.0116.pdf (83.03 KB) , Document Written Decision (Failure to Comply) (PFEO) - PF.170116_Redacted.pdf (173.16 KB) , Document Written Decision (Certificate of Compliace) - PF.17.0116_Redacted.pdf (248.5 KB)