Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
Macfie & Co. Management Services Ltd	PF000098	FTS/HPC/PF/17/0183	13 Sep, 2017	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO)_Redacted.pdf (516.61 KB) , Document Written Decision (Failure to Comply) ( No PFEO) pf.17.0183 (1)_Redacted.pdf (190.91 KB)
Newton Property Management Limited	PF000108	FTS/HPC/PF/17/0147	12 Sep, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.17.0147 redacted.pdf (1.08 MB) , Document PFEO - PF.17.0147_Redacted.pdf (228.56 KB) , Document Written Decision(No PFEO) - FTS.HPC_.PF_.17.0147_Redacted.pdf (193.38 KB)
Glasgow West Enterprises Limited	PF000329	FTS/HPC/PF/17/0051	8 Sep, 2017		Document Failure to Comply No PFEO_Redacted PF.17.0051.pdf (438.04 KB)
Charles White Ltd	PF000153	HOHP/LM/16/0146	25 Aug, 2017	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document PFEO.LM_.16.0146_Redacted.pdf (349.1 KB)
Bield Housing and Care	PF000146	FTS/HPC/PF/17/0164	21 Aug, 2017	Communication and consultation (Section 2 of Code)	Document 17.0164 decision_Redacted.pdf (1.3 MB)
Hacking and Paterson Management Services	PF000288	HOHP/PF/16/0175	17 Aug, 2017	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Proposed PFEO and Statement pf.16.0175_Redacted.pdf (1.05 MB) , Document PFEO pf.16.0175.pdf (241.53 KB) , Document Compliance Decision pf.16.0175_Redacted.pdf (120.55 KB)
Angus Housing Association Limited	PF000129	FTS/HPC/PF/17/0136	15 Aug, 2017	Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code)	Document PF.17.0136 Tribunal Decision [Redacted].pdf (1.03 MB) , Document PF.17.0136 Proposed PFEO [Redacted].pdf (563.08 KB) , Document Certificate of Compliance PF.17.0136_Redacted.pdf (190.44 KB)
Apex Property Factor Limited	PF000383	FTS/HPC/PF/17/0141	14 Aug, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) PF.17.0141_Redacted.pdf (1.1 MB) , Document PFEO pf.17.0141.pdf (173.79 KB) , Document written decision failure to comply with order - pf.17.0141 (1)_Redacted.pdf (286.88 KB)	[2019] UT 14
Apex Property Factor Limited	PF000383	FTS/HPC/PF/17/0134	14 Aug, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code)	Document Written Decision (Failure To Comply) (Proposed PFEO) PF.17.0134.pdf (1.42 MB) , Document PF.17.0134 PFEO_Redacted.pdf (169.67 KB) , Document Written Decision (Failure to Comply with Order) pf.17.0134.pdf (111.69 KB) , Document Written Decision (Certificate of Compliance) - PF.17.0134_Redacted.pdf (179.57 KB)
River Clyde Homes	PF000152	FTS/HPC/PF/17/0142	9 Aug, 2017	Property Factor Duties	Document Tribunal Decision pf.17.0142_Redacted.pdf (1.6 MB) , Document proposed pfeo. pf.17.0142_Redacted.pdf (594.64 KB) , Document Written Decision (FTC) (PFEO) PF.17.0142_Redacted.pdf (135.31 KB) , Document Written Decision (Vary Order) - FTS.HPC_.PF_.17.0142_Redacted.pdf (2.16 MB) , Document Written Decision (Variation and Revocation) - PF.17.0142.pdf (270.19 KB)