Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Speirs Gumley Property Management	PF000160	FTS/HPC/PF/17/0393	19 Jan, 2018	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision (Complied) pf.17.0393_Redacted.pdf (721.12 KB)
Charles White Limited (Property Factor)	PF000153	FTS/HPC/PF/17/0336	12 Jan, 2018	Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document prop (PFEO) pf.17.0336_Redacted.pdf (163.72 KB) , Document decision (failure to comply) pf.17.0336_Redacted.pdf (763.89 KB) , Document PFEO PF.17.0366_Redacted.pdf (148.17 KB) , Document PFEO.Compliance decision - pf.17.0336_Redacted.pdf (115.5 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/17/0157	11 Jan, 2018		Document Written Decision (failure to comply)(no proposed PFEO) - pf.17.0157_Redacted.pdf (432.22 KB)
Apex Property Factor	PF000383	FTS/HPC/PF/17/0309	9 Jan, 2018	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.17.0309_Redacted.pdf (254.78 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.17.0309_Redacted.pdf (199.46 KB) , Document Property Factor Enforcement Order (PFEO) - PF.17.0309_Redacted.pdf (201.94 KB) , Document Written Decision (Failure to Comply with Order) PF.17.0309_Redacted.pdf (124.78 KB)
Cairn Housing Association	PF000292	FTS/HPC/PF/17/0347	22 Dec, 2017	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.17.0347.pdf (1.14 MB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.17.0347.pdf (120.21 KB) , Document Written Decision (Failure to Comply) (No PFEO) - PF.17.0347_Redacted.pdf (139.56 KB)
APEX PROPERTY FACTOR LIMITED	PF000383	FTS/HPC/PF/17/0232	20 Dec, 2017	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) - FTS.HPC_.PF_.17.0232_Redacted.pdf (418.08 KB) , Document Written Decision (Failure to Comply) (PFEO) - PF.17.0232_Redacted.pdf (173.3 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - FTS.HPC_.PF_.17.0232_Redacted.pdf (289.24 KB) , Document Written Decision (Failure to Comply with Order) - PF.17.0232_Redacted.pdf (123.58 KB)
APEX PROPERTY FACTOR LIMITED	PF000383	FTS/HPC/PF/17/0232	20 Dec, 2017	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Property Factor Enforcement Order (PFEO) (Proposed) - FTS.HPC_.PF_.17.0232_Redacted.pdf (139.41 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) - FTS.HPC_.PF_.17.0232_Redacted.pdf (418.08 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/17/0274	19 Dec, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code)	Document PFEO (PFEO) - PF.17.0274_Redacted.pdf (118.15 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.17.0274_Redacted.pdf (119.11 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.17.0274_Redacted.pdf (175.73 KB) , Document Written Decision (Compliance) - PF.17.0274_Redacted.pdf (131.61 KB) , Document Written Decision (Certificate of Compliance) - PF.17.0274_Redacted.pdf (133.39 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/17/0274	19 Dec, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.17.0274_Redacted.pdf (176.01 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.17.0274_Redacted.pdf (119.09 KB)
West Dunbartonshire Council	PF000334	FTS/HPC/PF/17/0353	15 Dec, 2017	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document proposed PFEO pf.17.0353_Redacted.pdf (123.43 KB) , Document written decision pf.17.0353_Redacted.pdf (1.55 MB) , Document Amended Prop PFEO - pf.17.0353_Redacted.pdf (975.15 KB) , Document Revised decision - pf.170353_Redacted.pdf (1.58 MB) , Document pf.170353 PFEO__Redacted.pdf (220.27 KB) , Document 170353 CoC_Redacted.pdf (222.01 KB)