Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
Park Property Management	PF000423	FTS/HPC/PF/17/0258	17 Nov, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Property Factor Duties	Document Proposed PFEO pf.17.0258_Redacted.pdf (117.37 KB) , Document Decision Failed to Comply ( Proposed PFEO) pf.17.0258_Redacted.pdf (1016.01 KB) , Document Written Decision (No PFEO) - PF.17.0258_Redacted.pdf (157.02 KB)
Newton Property Management	PF000108	FTS/HPC/PF/17/0297	13 Nov, 2017		Document Decision (Complied) pf.17.0297.pdf (620.11 KB)
Park Property Management	PF000324	FTS/HPC/PF/17/0338	9 Nov, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code)	Document PF.17.0338 Decision_Redacted.pdf (675.54 KB) , Document PF.17.0338 Proposed PFEO_Redacted.pdf (143.9 KB) , Document Written Decision (Failure to Comply) PFEO pf.17.0338_Redacted.pdf (104.55 KB) , Document PFEO pf.17.0338_Redacted.pdf (174.18 KB) , Document Certificate of Compliance pf.17.0338_Redacted.pdf (118.6 KB)
APEX PROPERTY FACTOR LIMITED	PF000383	FTS/HPC/PF/17/0023	7 Nov, 2017	Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code)	Document pfeo.17.0023 and statement_Redacted.pdf (588.08 KB) , Document Decision (review) - FTS.HPC_.PF_.17.0023_Redacted.pdf (586 KB) , Document Proposed PFEO (amended) - FTS.HPC_.PF_.17.0023_Redacted.pdf (250.25 KB) , Document PF.17.0023 PFEO_Redacted.pdf (154.01 KB) , Document Written Decision (Failure to Comply with Order) - PF.17.0023_Redacted.pdf (187.46 KB)	[2019] UT 11, [2019] UT 10
Melville Housing Association	PF000388	FTS/HPC/PF/17/0282	2 Nov, 2017	Carrying out repairs and maintenance(Section 6 of Code)	Document Complied Decision pf.17.0282_Redacted.pdf (131.71 KB) , Document Correction decision pf.17.0282_Redacted.pdf (229.8 KB) , Document decision pf.17.0282_Redacted.pdf (613.75 KB)
West Dunbartonshire Council	PF000334	HOHP/LM/16/0162	26 Oct, 2017	Communication and consultation (Section 2 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) HOHP.LM_.16.0162_Redacted.pdf (641.74 KB) , Document Property Factor Enforcement Order (PFEO) - LM.16.0162_Redacted.pdf (170.28 KB) , Document Written Decision (Review) - LM.16.0162_Redacted.pdf (191.72 KB) , Document Written Decision (Certificate of Compliance).pdf (143.66 KB)	[2019] UT 9
YourPlace Property Management	PF000212	FTS/HPC/PF/17/0207	24 Oct, 2017	Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Decision_Redacted.pdf (146.1 KB) , Document Proposed PFEO_Redacted.pdf (117.91 KB) , Document PFEO pf.17.0207 (Redacted).pdf (110.54 KB) , Document compliance decison pf.17.0207.pdf (112.71 KB)
James Gibb Property Management	PF000103	FTS/HPC/PF/17/0137	18 Oct, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Decision pf.17.0137_Redacted.pdf (554.4 KB) , Document Proposed PFEO pf.17.0137_Redacted.pdf (152.86 KB) , Document PFEO pf.17.0137_Redacted.pdf (125.41 KB) , Document Vary decision - pf.17.0137_Redacted.pdf (1.16 MB) , Document certificate of compliance - pf.17.0137_Redacted.pdf (135.82 KB)
Link Housing Association Limited	PF000355	FTS/HPC/PF/17/0129	16 Oct, 2017	Property Factor Duties	Document Written Decision (Failure to Comply) No Proposed PFEO PF.17.0129.pdf (1.49 MB)
Life Property Management Ltd	PF000203	FTS/HPC/LM/17/0245	12 Oct, 2017	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) - FTS.HPC_.LM_.17.0245_Redacted.pdf (1.18 MB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - FTS.HPC_.LM_.17.0245_Redacted.pdf (188.35 KB)