Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
	Charles White Ltd (Property Factor)		Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	2 Nov, 2020	Document Written Decision (failure to comply) LM.20.1387_R.pdf (214.3 KB) , Document Proposed Property Factor Enforcement Order LM.20.1387_R.pdf (262.67 KB)
FTS/HPC/LM/20/1387	Charles White Ltd (Property Factor)	PF000153	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	2 Nov, 2020	Document written decision FTC PFEO - 02.12.20 - LM.20.1387 (3)_Redacted.pdf (177.15 KB) , Document Proposed Property Factor Enforcement Order LM.20.1387.pdf (180.65 KB) , Document Written Decision (failure to comply) LM.20.1387.pdf (214.28 KB) , Document Written Decision (Certificate of Compliance) LM.20.1387.pdf (159.24 KB)
FTS/HPC/PF/20/1655	James Gibb Property Management Ltd (Property Factor)			2 Nov, 2020	Document Written Decision (Complied) - PF.20.1655 (1)_R.pdf (237.59 KB)
FTS/HPC/PF/20/1618	RMG Scotland (Property Factor)		Communication and consultation (Section 2 of Code), Property Factor Duties	30 Oct, 2020	Document Written Decision (Complied) PF.20.1618 (1).pdf (332.23 KB)
	Hacking and Paterson Management Services (Property Factor)			26 Oct, 2020	Document Written Decision PF.20 1457 (9 11).pdf (364.34 KB) , Document Proposed PFEO PF.20.1457.pdf (282.83 KB) , Document PFEO 20 1457_R.pdf (121.91 KB) , Document Compliance Order - 08.01.21 - PF. 20 1457_R.pdf (120.81 KB)
FTS/HPC/PF/20/0209	Miller Property Mangement (Property Factor)	PF000314	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	22 Oct, 2020	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.0209.pdf (1).pdf (324.39 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.0209.pdf (1)_R.pdf (189.39 KB) , Document PFEO Downie Drive - 15.01.21 - PF.20.0209_R.pdf (168.16 KB) , Document Certificate of Compliance - 21.01.21 - PF.20.0209_Redacted.pdf (228.99 KB)
FTS/HPC/PF/20/0209	Miller Property Mangement (Property Factor)	PF000314	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	22 Oct, 2020	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.0209.pdf (1).pdf (324.39 KB) , Document PFEO Downie Drive - 15.01.21 - PF.20.0209 (1).pdf (287.41 KB)
FTS/HPC/PF/20/1396	RMG Scotland LTD	PF000763	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	22 Oct, 2020	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.1396.pdf (327.6 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.20.1396.pdf (267.66 KB) , Document Property Factor Enforcement Order (PFEO) - PF.20.1396.pdf (266.31 KB) , Document Certificate of Compliance - PF.20.1396.pdf (269.39 KB)
FTS/HPC/PF/18/3490	Ross and Liddell (Property Factor)	PF000196	Property Factor Duties	21 Oct, 2020	Document Written Decision (Failure to Comply) (No Proposed PFEO)(Corrected)PF.18.3490 (002) (1).pdf (433.26 KB)
Our Ref: FTS/HPC/LA/20/2102	Life Property Management (Property Factor)		Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	21 Oct, 2020	Document Written Decision (Rejection) PF.20.0468(1) (1).pdf (186.21 KB)