Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
South Lanarkshire Council	PF000184	FTS/HPC/PF/19/0691	16 Jul, 2019	Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision FTC proposed PFEO - 18.07.2019-pf.19.0691_Redacted.pdf (182.66 KB) , Document Written Decision and Final PFEO 09.08.19 - PF.19.0691.pdf (305.53 KB) , Document certificate of compliance -01.10.19 - PF.19.0691 .pdf (93.68 KB)
Charles White Ltd	PF000153	FTS/HPC/LM/19/1376	12 Jul, 2019	Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.19.1376_Redacted.pdf (517.56 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.19.1376_Redacted.pdf (114.34 KB)
Charles White Ltd	PF000153	FTS/HPC/LM/19/1376	12 Jul, 2019	Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Amended decision (21.08.19) LM.19.1376_Redacted.pdf (520.8 KB) , Document PFEO (21.08.19) LM.19.1376_Redacted.pdf (148.39 KB)
Charles White Ltd	PF000153	FTS/HPC/LM/19/1376	12 Jul, 2019		Document Certificate of Compliance (10.09.19) LM.19.1376._Redacted.pdf (2.58 MB)
McCarthy & Stone	PF000391	FTS/HPC/PF/19/0970	9 Jul, 2019		Document Written Decision (Failure to Comply)(Proposed PFEO) PF.19.0970_Redacted.pdf (714.45 KB) , Document Proposed PFEO PF.19.0970_Redacted.pdf (181.34 KB) , Document PFEO PF.19.0970_Redacted.pdf (148.67 KB) , Document certificate of compliance 08.08.19 PF.19.0970_Redacted.pdf (158.24 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/19/1168	4 Jul, 2019		Document Property Factor Enforcement Order (PFEO) (Proposed).pdf (133.72 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO).pdf (536.04 KB) , Document PFEO PF.19.1168_Redacted.pdf (99.05 KB) , Document certificate of compliance - PF.19.1168 - 23.10.19_Redacted.pdf (136.91 KB)
Newton Property Management limited (Property Factor)	PF000108	FTS/HPC/LM/19/1004	3 Jul, 2019	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Complied) LM.19.1004_Redacted.pdf (785.26 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/18/3301	1 Jul, 2019		Document Written Decision (complied) PF.18.3301.pdf (148.38 KB)	[2019] UT 58
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/18/2556	25 Jun, 2019		Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.18.2556.pdf (125.05 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.18.2556.pdf (498.28 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/18/2556	25 Jun, 2019		Document Property Factor Enforcement Order (05.09.19) PF.18.2556.pdf (206.48 KB) , Document Written Decision (Failure to comply) (PFEO) (05.09.19) PF.18.2556.pdf (110.91 KB)