Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Upper Tribunal Decision(s)
Lowther Homes PF000785 FTS/HPC/PF/22/0431
Hacking and Paterson Management Services PF000288 FTS/HPC/PF/20/2224 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties
James Gibb PF000103 FTS/HPC/PF/20/2159 , ,
REVISED PFEO _Redacted.pdf (247.64 KB)
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Review Decision_Redacted.pdf (239.27 KB)
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James Gibb Property Management SC299465 FTS/HPC/PF/21/0434 Complaints resolution (Section 7 of Code)
James Gibb (Property Factor) PF000103 FTS/HPC/PF/21/0434 Complaints resolution (Section 7 of Code)
Spiers Gumley Property Management PF000160 FTS/HPC/PF/20/2149 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
James Gibb Property Management PF000103 FTS/HPC/PF/21/0124 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
0124 _Redacted.pdf (237.3 KB)
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PFEO 0124_R.pdf (223.59 KB)
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James Gibb PF000103 FTS/HPC/PF/19/1362 , ,
Final PFEO PF.19.1362_Redacted.pdf (116.89 KB)
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Hacking and Paterson PF000288 FTS/HPC/LM/20/2058 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
Decision 2058_Redacted.pdf (335.29 KB)
Hacking and Paterson Management Services PF000288 FTS/HPC/LM/20/2593
LM.20.2593 Final PFEO_Redacted.pdf (562.29 KB)
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Decision LM.20.2593_Redacted.pdf (462.32 KB)
, 		[2021] UT 38