Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
	Hacking and Paterson Management Services	PF000288	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code)	17 Jan, 2023	Document Written Decision (Complied) 3616.pdf (343.69 KB)
FTS/HPC/LM/21/1076	James Gibb Residential Factors	PF000103	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	16 Jan, 2023	Document LM 21.1076 decision_Redacted.pdf (687.22 KB)
FTS/HPC/PF/22/1049		Walker Sandford (Property Factor)		13 Jan, 2023	Document Written Decision with Proposed PFEO - 21.03.23 - PF.22.1049_R.pdf (285.16 KB) , Document Proposed PFEO - 21.03.23 - PF.22.1049_R.pdf (139.49 KB)
FTS/HPC/PF/22/2988	Lowther Homes	PF000785		22 Dec, 2022	Document Rejection PF.22.2988_Redacted.pdf (417.34 KB)
FTS/HPC/PF/22/2851	Lowther Homes	PF000785		19 Dec, 2022	Document Rejection PF.22.2851_Redacted.pdf (417.45 KB)
FTS/HPC/PF/21/3177 , FTS/HPC/PF/22/0285, FTS/HPC/PF/22/0287, FTS/HPC/PF/22/0288, FTS/HPC/PF/22/0295, FTS/HPC/PF/22/0296 , FTS/HPC/PF/22/0297 , FTS/HPC/PF/22/0298 , FTS/HPC/PF/22/0299 , FTS/HPC/PF/22/0300 , FTS/HPC/PF/22/0301 , FTS/HPC/PF/22/0302	Bield Housing and Care	PF000146	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code)	12 Dec, 2022	Document Written Decision PF.21.3177 & 22.0285, 0287... etc _Redacted.pdf (864.74 KB) , Document Proposed PFEO 21.2177 & 22.0285, 0287... etc_Redacted.pdf (572.88 KB) , Document Final PFEO PF 21.3777 & 11 others, shaw court_Redacted.pdf (592.04 KB) , Document PF 21.3177 & 11 others final certificate of compliance (1)_Redacted.pdf (635.26 KB)
FTS/HPC/PF/22/0231	James Gibb Residential Factors	PF000103	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	1 Dec, 2022	Document Statement of Decision PF.22.0231_Redacted.pdf (352.8 KB) , Document Section 19(2)(a) Notice PF.22.0231 (2)_Redacted.pdf (346.46 KB) , Document Written Decision (No PFEO) 0231.pdf (397.69 KB)
FTS/HPC/PF/18/3124	Wheatley Group Your Place Property Management	PF000212	Communication and consultation (Section 2 of Code)	25 Nov, 2022	Document PF 18.3124 Decision on Homeowners Application_Redacted.pdf (321.26 KB) , Document PF 18.3124 proposed PFEO_Redacted.pdf (318.71 KB) , Document PF 18.3124 PFEO_Redacted.pdf (261.3 KB)
FTS/HPC/PF/22/1769	Newton Property Management limited	pf100108	Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	23 Nov, 2022	Document complied decision-PF 22 1769 and 22 2026.pdf (318.95 KB)
FTS/HPC/PF/22/1774	James Gibb Residential Factors	PF000103	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	10 Nov, 2022	Document Rejection decision-PF.22.1774 .pdf (165.95 KB)