Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Upper Tribunal Decision(s)
Hacking and Paterson Management Services PF000288 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code)
James Gibb Residential Factors PF000103 FTS/HPC/LM/21/1076 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
LM 21.1076 decision_Redacted.pdf (687.22 KB)
Walker Sandford (Property Factor) FTS/HPC/PF/22/1049 ,
Walker Sandford (Property Factor) FTS/HPC/PF/22/1049
Lowther Homes PF000785 FTS/HPC/PF/22/2988
Rejection PF.22.2988_Redacted.pdf (417.34 KB)
Lowther Homes PF000785 FTS/HPC/PF/22/2851
Rejection PF.22.2851_Redacted.pdf (417.45 KB)
Bield Housing and Care PF000146 FTS/HPC/PF/21/3177 , FTS/HPC/PF/22/0285, FTS/HPC/PF/22/0287, FTS/HPC/PF/22/0288, FTS/HPC/PF/22/0295, FTS/HPC/PF/22/0296 , FTS/HPC/PF/22/0297 , FTS/HPC/PF/22/0298 , FTS/HPC/PF/22/0299 , FTS/HPC/PF/22/0300 , FTS/HPC/PF/22/0301 , FTS/HPC/PF/22/0302 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code) , , ,
James Gibb Residential Factors PF000103 FTS/HPC/PF/22/0231 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties , ,
Wheatley Group Your Place Property Management PF000212 FTS/HPC/PF/18/3124 Communication and consultation (Section 2 of Code) , ,
PF 18.3124 PFEO_Redacted.pdf (261.3 KB)
The Glasgow Housing Association Limited/Wheatley Group Your Place Property Management PF000212 FTS/HPC/PF/18/3124 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties , [2019] UT 37, [2019] UT 38, [2019] UT 39, [2023] UT 26