Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files	Upper Tribunal Decision(s)
FTS/HPC/PF/24/0668	91BC Property Services	PF000622	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	3 Apr, 2024	Document Rejection PF.24.0668.pdf (432 KB)
FTS/HPC/PF/22/3674	Ross & Liddell	PF000196	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	8 Jan, 2024	Document Proposed PFEO PF.22.3674.pdf (264.64 KB) , Document Decision PF.22.3674.pdf (726.41 KB) , Document PF 22.3674 certificate of compliance.pdf (259.78 KB) , Document PF 22.3674 PFEO parsonage.pdf (279.48 KB)
FTS/HPC/PF/23/1578	Cumming, Turner & Watt	PF000976		19 Dec, 2023	Document PF 23.1578 Written Decision_Redacted.pdf (378.15 KB) , Document PF 23.1578 Proposed PFEO_Redacted.pdf (244.93 KB) , Document Property Factor Enforcement Order (PFEO) 1578.pdf (297.84 KB) , Document Written Decision PF.23.1578.pdf (541.94 KB)
FTS/HPC/PF/20/2019, FTS/HPC/PF/20/2020, FTS/HPC/PF/20/2021, FTS/HPC/PF/20/2022, FTS/HPC/PF/20/2023, FTS/HPC/PF/20/2024	Residential Management Group	PF000195	Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code)	14 Jan, 2022	Document GP.20.0399 ftt.carrick.final_.decision.pfeo_Redacted.pdf (463.99 KB) , Document ftt.carrick.final_.decision.postUT.pfeo (3)_Redacted.pdf (219.33 KB) , Document ftt.carrick quay.compliance_Redacted.pdf (137.9 KB)	[2023] UT 18
FTS/HPC/PF/22/1501, FTS/HPC/PF/22/1883	Indigo Square	PF000843	Written statement of services (Section 1 of Code), Insurance (Section 5 of Code), Property Factor Duties	1 Mar, 2023	Document Written Decision (Failure to Comply) (Proposed PFEO) 1501, 1883.pdf (412.3 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 1501, 1883.pdf (373.89 KB) , Document Property Factor Enforcement Order (PFEO) 1501, 1883_Redacted.pdf (26.97 KB) , Document PF 22.1501 & 22.1883 Rothesay Compliance Certificate_Redacted.pdf (232.77 KB)	[2023] UT 22, [2023] UT 33
FTS/HPC/PF/18/3124	The Glasgow Housing Association Limited/Wheatley Group Your Place Property Management	PF000212	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	25 Nov, 2022	Document Decision to Vary PFEO PF.18.3124_Redacted.pdf (239.45 KB) , Document Certificate of Compliance PF.18.3124_Redacted.pdf (235.33 KB)	[2019] UT 37, [2019] UT 38, [2019] UT 39, [2023] UT 26
FTS/HPC/PF/22/2047	Hacking and Paterson Management Services	PF000288		22 Nov, 2022	Document complied decision - PF.22.2047 (1).pdf (282.6 KB)	[2023] UT 06
FTS/HPC/PF/23/1527	Miller Property Management Ltd	PF000955		5 Oct, 2023	Document PF.23.1527 Decision_Redacted.pdf (384.49 KB) , Document Section 19(2)(a) Notice PF.23.1527 (1)_Redacted.pdf (746.09 KB) , Document Written Decision (Failure to Comply) (PFEO) 1527_Redacted.pdf (44.08 KB) , Document Failure to Comply Decision PFEO 23.1527_Redacted.pdf (483.07 KB)
FTS/HPC/PF/22/1597	James Gibb Residential Factors	PF000103	Insurance (Section 5 of Code)	25 Aug, 2022	Document Written Decision (Failure to Comply) (Proposed PFEO) 1597.pdf (306.58 KB) , Document Proposed PFEO 1597.pdf (286.73 KB) , Document PFEO Certificate of Correction 1597.pdf (298.41 KB) , Document PF 22.1597 Dunlop St non-compliance decision 4.10.23_Redacted.pdf (425.89 KB) , Document PF 22.1597 variation decision 23.11.23_Redacted.pdf (398.69 KB) , Document PF 22.1597 review decision 23.11.23_Redacted.pdf (487.31 KB)	[2023] UT 15, [2023] UT 17, [2023] UT 14
FTS/HPC/PF/23/0006+0367	Newton Property Management limited	PF000108	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	8 Jan, 2024	Document Written Decision PF.23.0006+0367_Redacted.pdf (423.31 KB)