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Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Upper Tribunal Decision(s)
Robertson Property Management Limited PF000524 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code)
MXM Property Solutions Limited PF000979 FTS/HPC/PF/22/3792 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
FirstPort Property Services Scotland Ltd PF000095 FTS/HPC/PF/22/3888 Property Factor Duties , ,
Document
PFEO September 2023_Redacted.pdf (132.98 KB)
Avongreen Abodes Limited (Property Factor) PF000978 FTS/HPC/PF/23/0080 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties ,
Document
PFEO PF.23.0080 (002)_Redacted.pdf (155.35 KB)
,
Lowther Homes PF000785 FTS/HPC/PF/23/0499 Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties
Miller Property Management Ltd. PF000314 FTS/HPC/PF/23/0588
James Gibb PF000103 FTS/HPC/PF/23/1056 Property Factor Duties
Ross & Liddell Ltd PF000196 FTS/HPC/PF/23/1122 + 1123
Residential Management Group Scotland PF000763 FTS/HPC/PF/23/1169
W.M. Cumming, Turner & Watt PF000976 FTS/HPC/PF/23/1651 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)