Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Application complaints	Files
James Gibb Residential Factors	PF000103	FTS/HPC/PF/21/2808	Insurance (Section 5 of Code), Property Factor Duties	Document Written Decision - Rejection 2808 - Redacted.pdf (367.83 KB)
Hacking & Paterson Management Services	PF000288	FTS/HPC/PF/21/2967	Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision - Rejection - Redacted 2967.pdf (463.37 KB)
Lowther Homes	PF000785	FTS/HPC/PF/22/0043	Written statement of services (Section 1 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Decision - Rejection PF.22.0043.pdf (460.77 KB)
Speirs Gumley Property Management Limited	PF000160	FTS/HPC/PF/22/0575	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision - Rejection PF.22.0575_Redacted.pdf (487.82 KB)
Newton Property Management limited (Property Factor)		FTS/HPC/PF/22/1586		Document Rejection Written Decision PF.22.1586_R.pdf (462.88 KB)
Newton Property Management Ltd.	PF000108	FTS/HPC/PF/22/1654/1655	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Proposed PFEO - 06.03.23 - PF.22.1654 and 1655_Redacted.pdf (227.39 KB) , Document Written Decision (Failure to comply ) - 06.03.23 - PF.22.1654 and 1655 _Redacted.pdf (234.46 KB) , Document PFEO PF.22.1654.1655_Redacted.pdf (126.83 KB) , Document Certificate of Compliance with PFEO 22.1654 and 1655_Redacted.pdf (141.03 KB)
J. B. & G Forsyth Property Management Services	PF000187	FTS/HPC/PF/22/1742	Property Factor Duties	Document signed-Rejection PF.22.1742 (002)_Redacted.pdf (172.53 KB)
Robertson Property Management Limited	PF000524		Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision (Reject) 3695_Redacted.pdf (46.5 KB)
MXM Property Solutions Limited	PF000979	FTS/HPC/PF/22/3792	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Signed) PF.22.3792_Redacted.pdf (461.86 KB)
FirstPort Property Services Scotland Ltd	PF000095	FTS/HPC/PF/22/3888	Property Factor Duties	Document Decision September 2023_Redacted.pdf (175.56 KB) , Document Certificate of Compliance September 2023_Redacted.pdf (112.29 KB) , Document PFEO September 2023_Redacted.pdf (132.98 KB)