Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Please select the complaint type you wish to view results for
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Page Link Upper Tribunal Decision(s)
James Gibb Property Management Ltd PF000103 FTS/HPC/PF/19/2464 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Reject) - PF.19.2646.pdf Click to follow link
Southside Factoring and Related Services PF000323 FTS/HPC/PF/19/2852 Written statement of services (Section 1 of Code) PDF icon Written Decision complied (5 March 2020) PF.19.2852.pdf Click to follow link
Walker Sandford Property Management PF000164 FTS/HPC/PF/19/3402 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (Review) PF.19.3402 Redacted.pdf Click to follow link
Newton Property Management (Property Factor) PF000108 FTS/HPC/PF/20/0514 Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon rejection decision 19-2464 (3).pdf Click to follow link
Hacking and Paterson Management Services PF000288 FTS/HPC/PF/20/0623 PDF icon Written Decision (Rejection) PF.19.20.623.pdf Click to follow link
Your Place Property Management Company PF000212 FTS/HPC/PF/20/0753 Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision (Reject) - PF-20-0753 (1).pdf Click to follow link
Your Place PF000212 FTS/HPC/PF/20/1385 Carrying out repairs and maintenance(Section 6 of Code) PDF icon Written Decision (Reject) - PF.20.1385.pdf Click to follow link
Hacking and Paterson Management Services (Property Factor) FTS/HPC/PF/20/1392 PDF icon dismissal decision - R.pdf Click to follow link
Rockford Properties LTD PF000782 FTS/HPC/PF/20/1501 Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (Complied) - PF.20.1501.pdf Click to follow link
Newton Property Management limited (Property Factor) PDF icon Proposed PFEO - 22.02.21 - PF.20.1535 (1)_R.pdf, PDF icon written decision FTC - 22.02.21 - PF.20.1535 (1)_R.pdf Click to follow link
James Gibb Property Management Ltd PF000103 FTS/HPC/PF/20/1595 Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Property Factor Enforcement Order (PFEO) (Proposed) - PF.20.1595 (3).pdf, PDF icon Written Decision (Failure to Comply)(Proposed PFEO) - PF.20.1595.pdf Click to follow link
James Gibb Property Management Ltd PF000103 FTS/HPC/PF/20/1595 Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Property Factor Enforcement Order (PFEO) (Proposed) - PF.20.1595 (3).pdf, PDF icon Written Decision (Failure to Comply)(Proposed PFEO) - PF.20.1595.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/20/1634 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Rejection) PF.20.1634.pdf Click to follow link
Charles White LTD FTS/HPC/PF/20/1735 Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon rejection decision pf.20.1735.pdf Click to follow link
Residential Management Group PF000195 FTS/HPC/PF/20/2008 PDF icon rejection decision 20-2008_Redacted.pdf Click to follow link
Charles White LTD PF000153 FTS/HPC/PF/20/2105 PDF icon rejection decision 20-2105_Redacted.pdf Click to follow link
Hanover Scotland PF000140 FTS/HPC/PF/20/2162 PDF icon Rejection Decision PF.20.2162_Redacted.pdf Click to follow link
Dunedin Canmore PF000378 FTS/HPC/PF/20/2274 PDF icon Rejection Decision PF.20.2274_Redacted.pdf Click to follow link
River Clyde Homes PF000152 FTS/HPC/PF/20/2314 Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision (Reject) - PF.20.2314 (.pdf Click to follow link
Miller Property Management PF000314 FTS/HPC/PF/20/2460 PDF icon Rejection Decision 21-2460-_Redacted.pdf Click to follow link

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