Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
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Enter LM or PF to filter by case type, or type part of the case reference number if known
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Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Page Link Upper Tribunal Decision(s)
Rentolease Property Management Ltd PF000111 FTS/HPC/PF/22/0311 & FTS/HPC/PF/22/0312 28/06/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision - Failure to Comply PF.22.0311 & 0312_Redacted.pdf, PDF icon Proposed PFEO PF.22.0311 & 0312_Redacted.pdf Click to follow link
James Gibb PF000103 FTS/HPC/PF/21/3012 24/06/2022 Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon PF 21.3012 Signed Decision (1)_Redacted.pdf Click to follow link
Thenue Housing PF000268 FTS/HPC/PF/21/1928 22/06/2022 PDF icon Signed Decision PF211928 (1)_Redacted.pdf Click to follow link
Ross and Liddell PF000196 FTS/HPC/PF/21/3008, FTS/HPC/PF/22/0409 22/06/2022 Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon PF 21.3008 & 22.0409 signed decision_Redacted.pdf Click to follow link
Redpath Bruce Property Management Limited PF000110 FTS/HPC/PF/21/2587 21/06/2022 Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon redacted-dismissal Decision PF.21.2587 210622.pdf Click to follow link
Ross and Liddell PF000196 FTS/HPC/PF/19/4002 15/06/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code) PDF icon PF 19.4002 Finlayson v Ross Liddell Decision FINAL (1)_Redacted.pdf, PDF icon PF 19.4002 Finlayson v Ross and Liddell Proposed PFEO FINAL (1)_Redacted.pdf, PDF icon PF 19.4002 Finlayson v Ross Liddell Decision re Review FINAL (2)_Redacted.pdf, PDF icon PF 19.4002 Finlayson v Ross Liddell Reviewed Decision FINAL 14.07 (8)_Redacted.pdf, PDF icon Certificate of Correction 19.4002 (1)_Redacted.pdf, PDF icon 19.4002 Corrected Decision re Review (3)_Redacted.pdf, PDF icon PF 19.4002 Decision to Issue PFEO (1)_Redacted.pdf, PDF icon PF 19.4002 Finlayson v Ross _ Liddell Certificate of Compliance_Redacted.pdf Click to follow link
Abbey Forth Property Management Ltd PF000256 FTS/HPC/PF/22/0234, FTS/HPC/PF/22/0793 & FTS/HPC/PF/22/0795 09/06/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Review Decision PF22.0234 22.0793 22.0795 (1)_Redacted.pdf, PDF icon PFEO-pf.22.2034-0973-0975 (002)_Redacted.pdf Click to follow link
Trinity Factoring Services PF000170 FTS/HPC/PF/22/0955 08/06/2022 Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Property Factor Duties PDF icon Written Decision - Complied PF.22.0955_Redacted.pdf Click to follow link
Lowther Homes Ltd PF000785 FTS/HPC/PF/22/0644 30/05/2022 Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Decision - PF.22.0644 (1)_Redacted.pdf, PDF icon Proposed PFEO PF.22.0644 (2)_Redacted.pdf, PDF icon PFEO PF.22.0644 final_Redacted.pdf Click to follow link
Charles White Ltd PF000153 FTS/HPC/LM/22/0360 27/05/2022 PDF icon Signed Decision LM 22.0360 (1)_Redacted.pdf, PDF icon Signed Proposed PFEO LM 22.0360 (5)_Redacted.pdf, PDF icon PFEO LM 22.0360_Redacted.pdf, PDF icon Certificate of Compliance Hillpark LM 22.0360_Redacted.pdf Click to follow link
Myreside Management LTD PF000177 FTS/HPC/PF/22/0636 20/05/2022 Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Property Factor Duties PDF icon Rejection Decision 0636_Redacted.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/22/0017 18/05/2022 Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (with Statement of Reasons) 22.0017_Redacted.pdf Click to follow link
Govan Housing Association PF000200 FTS/HPC/PF/21/2802 16/05/2022 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Rejection PF.21.2802_Redacted.pdf Click to follow link
Peter Cusak Property Consultancy Ltd PF000729 FTS/HPC/PF/22/0656 16/05/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code) PDF icon Rejection PF.22.0656 (3)_Redacted.pdf Click to follow link
Speirs Gumley PF000160 FTS/HPC/PF/21/0244, FTS/HPC/PF/21/0244 19/04/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon signed-final certificate of compliance pf.21.0244_Redacted.pdf Click to follow link
Hacking & Paterson Management Services PF000288 FTS/HPC/PF/21/2534 19/04/2022 PDF icon PF.21.2534 Variation Decision_Redacted.pdf Click to follow link
Hacking & Paterson PF000288 FTS/HPC/PF/21/1604 12/04/2022 Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision 1604_Redacted.pdf, PDF icon Proposed PFEO 1604_Redacted.pdf Click to follow link
Hacking & Paterson PF000288 FTS/HPC/PF/21/1604 12/04/2022 Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision - Failure to Comply - No PFEO 1604_Redacted.pdf Click to follow link
Miller Property Management Ltd PF000314 FTS/HPC/GP/21/0093 04/04/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Decision Garry Drive Group Application (002)_Redacted.pdf, PDF icon Proposed PFEO Garry Drive Group Application (002)_Redacted.pdf Click to follow link
Miller Property Management Ltd PF000314 FTS/HPC/PF/21/0425, FTS/HPC/PF/21/0379, FTS/HPC/PF/21/0403, FTS/HPC/PF/21/0398, FTS/HPC/PF/21/0424 & FTS/HPC/PF/21/0510 04/04/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon PFEO Garry Drive Cases _Redacted.pdf Click to follow link

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