Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/22/1784 , FTS/HPC/PF/22/1225	7 Jun, 2023	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Decision on Homeowners Application1225-1784_Redacted.pdf (158.82 KB)
Miller Property Management Ltd.	PF000314	FTS/HPC/PF/23/0588	1 Jun, 2023	Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document PFEO PF.23.0588_Redacted.pdf (434.16 KB) , Document Written Decision 19.02 PF.23.0588_Redacted.pdf (408.39 KB)
W.M. Cumming, Turner & Watt	PF000269	FTS/HPC/PF/22/2724	30 May, 2023		Document Written Decision PF.22.2724_Redacted.pdf (415.91 KB)
Miller Property Management Ltd	PF000955	FTS/HPC/PF/21/1362	25 May, 2023		Document Decision PF.21.1362 Albert (2)_Redacted.pdf (423.97 KB) , Document Proposed PFEO PF.21.1362 (3)_Redacted.pdf (321.45 KB) , Document PFEO PF.21.1362 Albert_Redacted.pdf (265.05 KB) , Document FTC decision PF.21.1362_Redacted.pdf (421.82 KB)
Hacking and Paterson Management Services	PF000288	FTS/HPC/PF/22/3616	25 May, 2023	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code)	Document PF 22.3616 Decision on Homeowners Application_Redacted.pdf (343.67 KB) , Document Review Decision 3616.pdf (324.48 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 3616.pdf (347.07 KB) , Document PF 22.3616 REVISED proposed PFEO_Redacted.pdf (281.63 KB) , Document PF 22.3616 Review Decision 9.01.2024_Redacted.pdf (258.71 KB) , Document PF 22.3616 Amended Decision on Homeowners Application 9.01.2024_Redacted.pdf (347.64 KB) , Document PF 22.3616 REVISED proposed PFEO 9.01.2024 (3)_Redacted.pdf (312.48 KB) , Document PF 22.3616 Compliance Decision Property Factor 15.02.2024_Redacted.pdf (242.6 KB)
Newton Property Management Ltd	PF000108	FTS/HPC/PF/22/4172	25 May, 2023	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision (Reject) 4172.pdf (56.31 KB)
River Clyde Homes	PF000152	FTS/HPC/PF/22/4175	22 May, 2023		Document Decision PF.22.4175_Redacted.pdf (245.03 KB)
River Clyde Homes	PF000152	FTS/HPC/PF/23/0097	22 May, 2023		Document Decision PF.23.0097_Redacted.pdf (244.69 KB)
Hacking & Paterson Management Services	PF000288	FTS/HPC/PF/22/1581	17 May, 2023		Document PF 22.1581 Decision Kilmarnock Road_Redacted.pdf (416.63 KB) , Document PF 22.1581 Proposed PFEO Kilmarnock Rd_Redacted.pdf (498.36 KB) , Document PF 22.1581 PFEO Kilmarnock Road_Redacted.pdf (425.83 KB) , Document PF 22.1581 Certificate of Compliance Kilmarnock Rd_Redacted.pdf (253.51 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/22/4021, FTS/HPC/PF/23/0004	15 May, 2023	Financial obligations (Section 3 of Code), Insurance (Section 5 of Code), Property Factor Duties	Document Written Decision (Dismissed) 4021, 0004.pdf (532.23 KB)