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Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Please select the complaint type you wish to view results for
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Page Link Upper Tribunal Decision(s)
River Clyde Homes PF000152 FTS/HPC/PF/22/4175 22/05/2023 PDF icon Decision PF.22.4175_Redacted.pdf Click to follow link
River Clyde Homes PF000152 FTS/HPC/PF/23/0097 22/05/2023 PDF icon Decision PF.23.0097_Redacted.pdf Click to follow link
Rettie & Co FTS/HPC/PF/23/0625 05/05/2023 Property Factor Duties PDF icon Written Decision (Reject) PF.23.0625.pdf Click to follow link
Newton Property Management PF000108 FTS/HPC/PF/22/4180 03/05/2023 PDF icon Rejection PF.22.4180_Redacted.pdf Click to follow link
Ross and Liddell PF000196 FTS/HPC/PF/23/0331 02/05/2023 Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (Reject) PF.23.0331.pdf Click to follow link
River Clyde Homes PF000152 FTS/HPC/PF/22/4174, FTS/HPC/PF/23/0028 28/04/2023 PDF icon REJECTION PF.22.4174 and PF.23.0028_Redacted.pdf Click to follow link
YourLife Management Services Limited PF000684 FTS/HPC/PF/23/0408, FTS/HPC/PF/23/0410 27/04/2023 Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision (Rejection) 0408, 0410.pdf Click to follow link
Abbey Forth Property Management Ltd PF000256 FTS/HPC/PF/22/0658, FTS/HPC/PF/22/1123 24/04/2023 PDF icon Decision 0658 & 1123_Redacted.pdf, PDF icon Proposed PFEO 0658 & 1123_Redacted.pdf Click to follow link
Hacking and Paterson PF000288 FTS/HPC/LM/22/4257, FTS/HPC/LM/22/4258, FTS/HPC/LM/22/4259, FTS/HPC/LM/22/4260, FTS/HPC/LM/22/4261, FTS/HPC/LM/22/4262, FTS/HPC/LM/22/4263, FTS/HPC/LM/22/4264, FTS/HPC/LM/22/4265, FTS/HPC/LM/22/4266 20/04/2023 PDF icon Rejection GP.22.0866_Redacted.pdf Click to follow link
Hacking & Paterson PF000288 FTS/HPC/LM/22/4137 17/04/2023 PDF icon Written decision LM.22.4137_Redacted.pdf Click to follow link
Ross & Liddell Limited PF000196 FTS/HPC/PF/22/4273, FTS/HPC/PF/23/0328 23/03/2023 PDF icon Decision PF.22.4273 & PF.23.0328_Redacted.pdf Click to follow link
D & I Scott Property Management PF000114 FTS/HPC/PF/22/2730 21/03/2023 Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply) 2730.pdf, PDF icon Proposed PFEO 2730.pdf, PDF icon Property Factor Enforcement Order 2730.pdf Click to follow link
Charles White Ltd PF000153 FTS/HPC/PF/21/2238 17/03/2023 Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon 2238 Decision_Redacted.pdf, PDF icon ftt.dalmore.final_.decision.pfeo_ (002)_Redacted.pdf Click to follow link
Residential Management Group Scotland LTD PF000763 FTS/HPC/LM/22/2043 20/02/2023 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon LM 22.2043 Decision_Redacted.pdf, PDF icon LM.22.2043 Proposed PFEO_Redacted.pdf, PDF icon LM.22.2043 - No PFEO_Redacted.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/22/2829, FTS/HPC/PF/22/3767 16/02/2023 PDF icon Decision PF.22.2829 & 22.3767_Redacted.pdf, PDF icon Proposed PFEO 22.2829 & 22.3767_Redacted.pdf Click to follow link
Redpath Bruce Property Management Limited PF000110 FTS/HPC/PF/22/3665 15/02/2023 Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision 3665.pdf Click to follow link
Wheatley Homes Glasgow Ltd PF000287 FTS/HPC/PF/22/3925 15/02/2023 PDF icon Written Decision PF.22.3925_Redacted.pdf Click to follow link
Residential Management Group Scotland LTD PF000763 FTS/HPC/PF/22/2276, FTS/HPC/LM/22/3184 14/02/2023 PDF icon Written Decision (Proposed PFEO) PF.22.2276 + LM.22.3184.pdf Click to follow link
Speirs Gumley PF000160 FTS/HPC/PF/21/1576 13/02/2023 PDF icon Decision 21.1576 Property Factor_Redacted.pdf Click to follow link
Charles White Limited PF000153 FTS/HPC/LM/22/3463, FTS/HPC/LM/22/3860 06/02/2023 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision - Proposed PFEO LM.22.3463 + 3860.pdf Click to follow link

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