Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files	Upper Tribunal Decision(s)
James Gibb Ltd	PF000103	FTS/HPC/PF/20/1550	7 Dec, 2020		Document Written Decision (Complied) PF.20.1550_Redacted.pdf (217.7 KB)
Charles White Ltd	PF000153	FTS/HPC/PF/20/1389	4 Dec, 2020	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) PF.20.1389_Redacted.pdf (187.02 KB) , Document Proposed Property Factor Enforcement Order PF.20.1389_Redacted.pdf (256.05 KB) , Document Property Factor Enforcement Order PF.20.1389.pdf (280.21 KB) , Document Certificate of Compliance PF.20.1389.pdf (269.14 KB)
Charles White	PF000153	FTS/HPC/LM/18/2778	2 Dec, 2020	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Dismissal) PF.18.2778.pdf (382.84 KB)	[2020] UT 26
McTavish & company	PF000163	FTS/HPC/PF/20/1742	27 Nov, 2020	Insurance (Section 5 of Code), Property Factor Duties	Document Written Decision (Failure to Comply)PF.20.1742.pdf (348.14 KB) , Document Proposed Property Factor Enforcement Order PF.20.1742.pdf (330.66 KB) , Document Written Decision (Failure to Comply no PFEO) PF.20.1742.pdf (284.74 KB)
Apex Property Factor Ltd	PF000383	FTS/HPC/PF/20/1993	27 Nov, 2020	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.1993.pdf (298.12 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.20.1993.pdf (303.46 KB) , Document Property Factor Enforcement Order (PFEO) - PF.20.1993.pdf (281.67 KB)
Charles White Ltd	PF000153	FTS/HPC/PF/20/1607	26 Nov, 2020	Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) PF.20.1607.pdf (320.4 KB) , Document Proposed PFEO PF.20.1607.pdf (258.57 KB) , Document Written Decision (No PFEO) PF.20.1607.pdf (298.06 KB)
James Gibb (Property Factor)			24 Nov, 2020	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document written decision failure to comply (NO PFEO) - 15.12.20 - LM20.0827 and 17 other PF Cases.pdf (346.32 KB)
Apex Property Factor	PF000383	FTS/HPC/PF/20/0399	16 Nov, 2020	Financial obligations (Section 3 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.0399.pdf (325.68 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.20.0399.pdf (277.77 KB) , Document Property Factor Enforcement Order (PFEO) - PF.20.0399.pdf (281.12 KB) , Document Failure to Comply with Order PF.20.0399.pdf (257.94 KB)
James Gibb Property Management Ltd (Property Factor)	PF000103	FTS/HPC/PF/19/2093	12 Nov, 2020	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.19.2093 (1).pdf (288.48 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.19.2093 (1).pdf (257.61 KB)
James Gibb Property Management Ltd	PF000103	FTS/HPC/PF/19/2093	10 Nov, 2020	Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	Document Written Decision (Failure to Comply) PF.19.2093 (1).pdf (609.23 KB) , Document Proposed Property Factor Enforcement Order PF.19.2093 (3).pdf (152.49 KB) , Document Written Decision (CLEAN) PF.19.2093 (3).pdf (614.08 KB) , Document Review refusal Decision PF.19.2093 final (1).pdf (293.24 KB)