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Letting Agent Decisions

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Case Reference	Letting Agent	Letting Agent Registration Number	Hearing Date	Code Complaint(s)	Decisions
FTS/HPC/LA/19/1739	Contempo Property		12 Oct, 2020	Overarching standards of practice (Section 2), Engaging landlords (Section 3), Management and maintenance (Section 5), Communications and resolving complaints (Section 7)	Document Written Decision (Failure to Comply) (LAEO) LA.19.1739 (1)_.pdf (661.57 KB) Document LAEO LA.19.1739 (1)_.pdf (236.69 KB)
FTS/HPC/LA/20/0234	Watt Property		14 Oct, 2020	Management and maintenance (Section 5), Communications and resolving complaints (Section 7)	Document WD complied LA.200234..pdf (335.51 KB)
FTS/HPC/LA/19/3694	Hanlon Clark Lettings Ltd	n/a	26 Oct, 2020	Overarching standards of practice (Section 2), Lettings (Section 4), Communications and resolving complaints (Section 7), Handling landlords' and tenants' money, and insurance arrangements (Section 8)	Document Written Decision (Failure to Comply) (LAEO) LA.19.3694.pdf (571.13 KB) Document LAEO LA.19.3694.pdf (463.62 KB) Document Written Decision (failure to comply with order) LA.19.3694_Redacted.pdf (162.46 KB)
FTS/HPC/LA/20/0755	Affitto	LARN2003011	21 Oct, 2020	Management and maintenance (Section 5), Communications and resolving complaints (Section 7)	Document Written Decision (Rejection) LA_20_0755.pdf (176.48 KB)
FTS/HPC/LA/20/0926	CCL Group LTD t/a CCL Property		19 Oct, 2020	Overarching standards of practice (Section 2), Lettings (Section 4), Ending the Tenancy (Section 6), Handling landlords' and tenants' money, and insurance arrangements (Section 8)	Document Written Decision (Failure to Comply) (LAEO) - LA20.0926.pdf (380.92 KB) Document Letting Agenet Enforcemnt Order (LAEO) - LA20.0926.pdf (421.75 KB) Document Certificate of Compliance LA.20.0926.pdf (281.46 KB)
FTS/HPC/LA/20/0138	CP Property	LARN1902059	17 Sep, 2020	Overarching standards of practice (Section 2), Lettings (Section 4), Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Written Decision LA.20.0138_Redacted.pdf (429.63 KB) Document Letting Agent Enforcement Order (LAEO) LA.20.0138_Redacted.pdf (241.79 KB) Document Certificate of Compliance LA.20.0138.pdf (169.87 KB)
FTS/HPC/LA/19/3401	Pavillion Properties	LARN1812009	2 Oct, 2020	Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Letting Agent Enforcement Order LA.19.3401.pdf (607.81 KB) Document Written Decision (Failure to Comply) LA.19.3401 (1).pdf (636.88 KB) Document LA193156 compliance certificate_R.pdf (174.83 KB) Document LA193401compliance certificate_R.pdf (241.6 KB)
FTS/HPC/LA/20/0697	Albany Lettings		7 Oct, 2020	Engaging landlords (Section 3), Management and maintenance (Section 5)	Document Letting Agent Enforcement Order (LAEO) LA.20.0697.pdf (27.66 KB) Document Written Decision LA.20.0697.pdf (284.33 KB) Document Written Decision - failure to comply with LAEO LA.20.0697_Redacted.pdf (248.66 KB) Document Review Decision and Certificate of Compliance LA.20.0697.pdf (207.59 KB)
FTS/HPC/LA/19/4067	Contempo Property		25 Sep, 2020	Lettings (Section 4)	Document Written Decision (failure to comply) LAEO LA.19.4067.pdf (301.93 KB) Document Letting Agent Enforcement Order LA.19.4067.pdf (276.91 KB) Document Certificate of Compliance LA.19.4067.pdf (276.76 KB)
FTS/HPC/LA/19/3156	Pavillion Properties	LARN1812009	2 Oct, 2020	Management and maintenance (Section 5), Ending the Tenancy (Section 6), Communications and resolving complaints (Section 7)	Document Letting Agent Enforcement Order LA.19.3156 redacted.pdf (609.17 KB) Document Written Decision (Failure to Comply) LA.19.3156 (redacted).pdf (655.03 KB)