Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Hacking & Paterson	PF000288	FTS/HPC/PF/21/1604	12 Apr, 2022	Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision 1604_Redacted.pdf (615.77 KB) , Document Proposed PFEO 1604_Redacted.pdf (424.71 KB)
Speirs Gumley Property Management	PF000160	FTS/HPC/PF/20/0931	5 Apr, 2022		Document HPC_PF_20_0931-Decision_ Albion Street_Redacted.pdf (665.66 KB) , Document HPC PF.20.0931Albion - Proposed PFEO_Redacted.pdf (312.04 KB) , Document PF.20.0931Albion - Final PFEO_Redacted.pdf (939.87 KB) , Document HPC.PF_.20.0931Albion - Final Revocation of PFEO_Redacted.pdf (624.54 KB)
Miller Property Management Ltd	PF000314	FTS/HPC/GP/21/0093	4 Apr, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Decision Garry Drive Group Application (002)_Redacted.pdf (183.08 KB) , Document Proposed PFEO Garry Drive Group Application (002)_Redacted.pdf (317.75 KB)
Miller Property Management Ltd	PF000314	FTS/HPC/PF/21/0425, FTS/HPC/PF/21/0379, FTS/HPC/PF/21/0403, FTS/HPC/PF/21/0398, FTS/HPC/PF/21/0424 & FTS/HPC/PF/21/0510	4 Apr, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document PFEO Garry Drive Cases _Redacted.pdf (246.6 KB) , Document Failure to Comply Notice to Scottish Ministers__Redacted.pdf (123.91 KB) , Document Notice to Scottish Ministers (Failure to Comply with Order) (Garry Drive)21.0425_Redacted.pdf (125.61 KB)
Charles White	PF000153	FTS/HPC/PF/21/2198	1 Apr, 2022	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Decision PF.21.2198 (01.04.22).pdf (487.43 KB) , Document Proposed PFEO PF.21.2198 (01.04.22).pdf (402.92 KB)
Lowther Homes Limited	LARN1903007	FTS/HPC/LA/21/3143	23 Mar, 2022	Complaints resolution (Section 7 of Code)	Document Decision - Complied 3143_Redacted.pdf (471.45 KB)
Residential Management Group Scotland	PF000763	FTS/HPC/PF/21/2332	22 Mar, 2022		Document Decision - Rejection PF 21.2332_Redacted.pdf (338.4 KB)
RMG Scotland Ltd	PF000763	FTS/HPC/PF/21/2011	18 Mar, 2022	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code)	Document Decision on Homeowners Application (002)_Redacted.pdf (268.64 KB)
J Reavley Factoring Ltd.	PF000420	FTS/HPC/LM/21/0906	17 Mar, 2022	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Property Factor Duties	Document Decision 0906_Redacted.pdf (349.9 KB) , Document Proposed PFEO 0906 (1)_Redacted.pdf (325.91 KB) , Document PFEO LM 21.0906 McVicars Lane_Redacted.pdf (249.42 KB) , Document LM 21.0906 Certificate of Compliance_Redacted.pdf (160.83 KB)
Walker Sandford Property Management	PF000164	FTS/HPC/PF/21/2988	17 Mar, 2022	Debt recovery (Section 4 of Code)	Document Written Decision - Complied_Redacted.pdf (367.39 KB)