Taking of oral evidence from persons located overseas in tribunal proceedings

Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Case Reference Number	Property Factor	Property Factor Registration Number	Application complaints	Date	Files
FTS/HPC/LM/23/4475	Newton Property Management Limited	PF000108	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	18 Mar, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) 4475 Redacted.pdf (49.39 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 4475 Redacted.pdf (30.17 KB) , Document Written Decision (Failure to Comply) (PFEO) LM.23.4475_Redacted.pdf (388.4 KB) , Document Property Factor Enforcement Order (PFEO) LM.23.4475_Redacted.pdf (140.49 KB)
FTS/HPC/PF/23/0918, FTS/HPC/PF/23/1627	Macfie & Co Management Services Ltd	PF000098		16 Jan, 2025	Document Written decision (Failure to Comply) Proposed PFEO PF.23.0918 & 1627_Redacted.pdf (545.25 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) PF.23.0918 & 1627_Redacted.pdf (411.64 KB) , Document Property Factor Enforcement Order (PFEO) PF 23.0918 & 1627_Redacted.pdf (409 KB) , Document Certificate of Compliance PF.230918 & PF.23.1627_Redacted.pdf (437.89 KB)
FTS/HPC/PF/24/2025	Rentolease Estate Management	PF000111		19 Mar, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) 2025_Redacted.pdf (84.79 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 2025_Redacted.pdf (25.86 KB) , Document Property Factor Enforcement Order (PFEO) PF 24.2025_Redacted.pdf (247.48 KB) , Document Certificate of Compliance PF 24.2025_Redacted.pdf (146.3 KB)
			Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties		Document REDACTED Written Decision (Rejection) 0912.pdf (154.3 KB)
FTS/HPC/PF/22/2528	Hacking and Paterson Management Services	PF000288	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	26 Jun, 2023	Document Property Factor Enforcement Order PF.22.2528 (1)_Redacted.pdf (496.96 KB) , Document Written Decision (Failure to Comply with Order) [27 May 2025] 2528 Redacted.pdf (65.9 KB)
FTS/HPC/LM/24/3872	Greenbelt Group	PF000191		21 May, 2025	Document Written Decision (Dismissal) LM.24.3872_Redacted.pdf (419.97 KB)
FTS/HPC/PF/23/1960	RMG Scotland	PF000763	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code)	10 Jan, 2025	Document Property Factor Enforcement Order (PFEO) (Proposed) 1960 Redacted.pdf (333.39 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 1960 Redacted.pdf (415.7 KB) , Document Property Factor Enforcement Order (PFEO) 1960 Redacted.pdf (36.3 KB) , Document Written Decision (Certificate of Compliance) PF.23.1960_Redacted.pdf (372.92 KB)
FTS/HPC/PF/24/1791	Hacking & Paterson	PF000288		11 Feb, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) (11.2.25) 1791_Redacted.pdf (127.88 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) (11.2.25) 1791_Redacted.pdf (62.23 KB) , Document Property Factor Enforcement Order (PFEO) PF 24.1791_Redacted.pdf (499.5 KB)
FTS/HPC/PF/23/2929, FTS/HPC/PF/23/3040	James Gibb Residential Factors	PF000103	Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code)	17 Jan, 2025	Document Property Factor Enforcement Order (PFEO) (Proposed) 2929, 3040 Redacted.pdf (378.79 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) 2929, 3040 Redacted.pdf (460.68 KB) , Document Property Factor Enforcement Order (PFEO) 2929, 3040 Redacted.pdf (90.71 KB) , Document Certificate of Compliance PF 23.2929 & 3040_Redacted.pdf (487.87 KB)
FTS/HPC/PF/24/0893	James Gibb Residential Factors	PF000103	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Property Factor Duties	1 Apr, 2025	Document Written Decision (Failure to Comply) (Proposed PFEO) 0893 Redacted.pdf (49.73 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) 0893 Redacted.pdf (37.03 KB)