Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Please select the complaint type you wish to view results for
Property Factorsort descending Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Page Link Upper Tribunal Decision(s)
The Property Management Company PF000100 FTS/HPC/PF/18/0477 30/08/2018 PDF icon written statement of decision failure to comply Proposed PFEO, PDF icon Notice of Proposed PFEO, PDF icon Failure to comply PFEO , PDF icon Certificate of compliance. Click to follow link
W.M. Cumming, Turner & Watt PF000269 FTS/HPC/PF/19/1977 16/09/2019 PDF icon proposed PFEO order - 25.09.19 - PF.19.1977.pdf, PDF icon written decision failure to comply with (proposed PFEO) - 25.09.19 - pf.19.1977.pdf, PDF icon PFEO, PDF icon Written Decision (Certificate of Compliance) (12.01.20) - PF.19.1977.pdf Click to follow link
West Dunbartonshire Council PF000334 FTS/HPC/PF/17/0353 15/12/2017 Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon proposed PFEO, PDF icon Written Decision proposed PFEO, PDF icon Amended Prop PFEO, PDF icon Revised written decision Prop PFEO, PDF icon PFEO, PDF icon Certificate of Compliance Click to follow link
Wheatley Group / Your Place Property Management PF000212 FTS/HPC/PF/18/1584 13/02/2019 Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon written decision FTC proposed PFEO, PDF icon Proposed PFEO, PDF icon PFEO - 11.07.2019- Redacted.pdf, PDF icon review decision -18.07.2019- 1584 (1)_Redacted.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/18/1477 11/09/2018 Written statement of services (Section 1 of Code), Insurance (Section 5 of Code) PDF icon Complied Decision Click to follow link
River Clyde Homes PF000152 FTS/HPC/PF/17/0142 09/08/2017 Property Factor Duties PDF icon Decision (Failure to Comply), PDF icon Proposed Property Factor Enforcement Order, PDF icon PFEO, PDF icon Decision (Vary Order) , PDF icon Decision (Variation and Revocation) Click to follow link
91BC PF000622 FTS/HPC/PF/19/0553 15/05/2019 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision FTC, PDF icon Proposed PFEO, PDF icon Written Decision (Failure to Comply) (No PFEO).pdf Click to follow link
Abbey Forth Property Management PF000256 FTS/HPC/LM/22/1162 14/07/2022 PDF icon Signed Rejection LM.22.1162_Redacted.pdf Click to follow link
Abbey Forth Property Management Limited PF000256 FTS/HPC/PF/19/3989 25/08/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision (Failure to Comply) No PFEO PF.19.3989.pdf Click to follow link
Abbey Forth Property Management Ltd PF000256 FTS/HPC/PF/22/0234, FTS/HPC/PF/22/0793 & FTS/HPC/PF/22/0795 09/06/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Review Decision PF22.0234 22.0793 22.0795 (1)_Redacted.pdf, PDF icon PFEO-pf.22.2034-0973-0975 (002)_Redacted.pdf Click to follow link
Aberdeen City Council PF000255 FTS/HPC/PF/17/0255 20/02/2018 PDF icon PFEO (Proposed), PDF icon Decision , PDF icon PFEO, PDF icon Decision (PFEO) , PDF icon Certificate of Compliance Click to follow link
Aberdeen Property Leasing PF000270 FTS/HPC/PF/20/0015 20/09/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Decision PF.20.0015 _Redacted.pdf, PDF icon Proposed PFEO PF.20.0015_Redacted.pdf, PDF icon PFEO (19.4.22)_Redacted.pdf, PDF icon Cert of Compliance PF.20.0015.pdf Click to follow link
Aberdeen Property Leasing (Property Factor) FTS/HPC/LM/20/2600 PDF icon written decision dismissal - 02.06.21 -.2600 (002)_R.pdf Click to follow link
Allied Souter & Jaffey (Property Factor) 000470 FTS/HPC/PF/18/2228 18/12/2018 PDF icon written decision Failure to comply - no pfeo Click to follow link
Allied Souter & Jaffrey PF000470 FTS/HPC/PF/17/0108 30/05/2017 Written statement of services (Section 1 of Code), Debt recovery (Section 4 of Code) PDF icon Written Decision (Failure to Comply)(Proposed PFEO) {subject to ongoing appeal proceedings}, PDF icon PFEO, PDF icon Written decision Failure to comply no PFEO Click to follow link
Angus Housing Association Limited PF000129 FTS/HPC/PF/17/0136 15/08/2017 Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code) PDF icon PF.17.0136 Tribunal Decision [Redacted].pdf, PDF icon PF.17.0136 Proposed PFEO [Redacted].pdf, PDF icon Certificate of Compliance PF.17.0136_Redacted.pdf Click to follow link
Annan Property HOHP/PF/12/0013 26/04/2013 PDF icon Decision, PDF icon PFEO, PDF icon Failure to Comply Click to follow link
Apex Property Factor PF000383 FTS/HPC/PF/19/2593 06/12/2019 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code) PDF icon Proposed Propoerty Factor Enforcement Order - 19.12.19 - PF.19.2593.pdf, PDF icon Written Decision (Failure to Comply) Proposed PFEO PF.19.2593.pdf Click to follow link
Apex Property Factor PF000383 FTS/HPC/PF/16/1011 03/10/2017 Written statement of services (Section 1 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Decision.17.1011_Redacted.pdf, PDF icon Proposed PFEO.16.1011_Redacted.pdf, PDF icon PFEO - FTS.HPC_.PF_.16.1011.pdf, PDF icon Certificate of Compliance Click to follow link
Apex Property Factor PF000383 FTS/HPC/PF/17/0289, 0290, 0291, 0292, 0293, 0294, 0295 21/09/2018 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (Review) , PDF icon Written Decision , PDF icon Proposed PFEO, PDF icon PFEO, PDF icon written decision failure to comply with order Click to follow link

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