Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
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Enter LM or PF to filter by case type, or type part of the case reference number if known
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Property Factor Property Factor Registration Number Case Reference Number Hearing Datesort ascending Application complaints Files Page Link Upper Tribunal Decision(s)
Charles White PF000153 FTS/HPC/PF/21/2198 01/04/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Decision PF.21.2198 (01.04.22).pdf, PDF icon Proposed PFEO PF.21.2198 (01.04.22).pdf Click to follow link
Lowther Homes Limited LARN1903007 FTS/HPC/LA/21/3143 23/03/2022 Complaints resolution (Section 7 of Code) PDF icon Decision - Complied 3143_Redacted.pdf Click to follow link
Residential Management Group Scotland PF000763 FTS/HPC/PF/21/2332 22/03/2022 PDF icon Decision - Rejection PF 21.2332_Redacted.pdf Click to follow link
RMG Scotland Ltd PF000763 FTS/HPC/PF/21/2011 18/03/2022 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code) PDF icon Decision on Homeowners Application (002)_Redacted.pdf Click to follow link
J Reavley Factoring Ltd. PF000420 FTS/HPC/LM/21/0906 17/03/2022 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Property Factor Duties PDF icon Decision 0906_Redacted.pdf, PDF icon Proposed PFEO 0906 (1)_Redacted.pdf, PDF icon PFEO LM 21.0906 McVicars Lane_Redacted.pdf, PDF icon LM 21.0906 Certificate of Compliance_Redacted.pdf Click to follow link
Walker Sandford Property Management PF000164 FTS/HPC/PF/21/2988 17/03/2022 Debt recovery (Section 4 of Code) PDF icon Written Decision - Complied_Redacted.pdf Click to follow link
Speirs Gumley Property Management PF000160 FTS/HPC/PF/21/2566 16/03/2022 Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision PF.21.2566_Redacted.pdf, PDF icon Proposed PFEO PF.21.2566_Redacted.pdf, PDF icon Signed Decision May 2022 PF 21.2566_Redacted.pdf, PDF icon PF 21.2566 PFEO May 2022_Redacted.pdf, PDF icon PF 21.2566 Certificate of Compliance August 2022 (1)_Redacted.pdf Click to follow link
Bield Housing and Care PF000146 FTS/HPC/PF/21/2084 25/02/2022 Financial obligations (Section 3 of Code), Property Factor Duties PDF icon Written Decision (Complied) PF.21.2084.pdf Click to follow link
Greenbelt Group Ltd PF000191 FTS/HPC/PF/21/2759 21/02/2022 Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision - Rejection 2759 (Redacted).pdf Click to follow link
Speirs Gumley Property Management PF000160 FTS/HPC/LM/21/1767 21/02/2022 Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code) PDF icon Signed Decision on Homeowners Application LM.21.1767_Redacted.pdf, PDF icon Signed Proposed PFEO LM.21.1767_Redacted.pdf, PDF icon Signed PFEO LM.21.1767 (19.4)_Redacted.pdf, PDF icon Certificate of Compliance LM.21.1767 (1)_Redacted.pdf Click to follow link
Newton Property Management limited PF000108 FTS/HPC/LM/21/2188 17/02/2022 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Property Factor Duties PDF icon Decision PF212188 _Redacted.pdf, PDF icon Proposed PFEO 212188 _Redacted.pdf Click to follow link
Hacking & Paterson Management Services PF000288 FTS/HPC/PF/21/3005 15/02/2022 Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Property Factor Duties PDF icon Decision - Complied 3005_Redacted.pdf Click to follow link
Ross and Liddell PF000196 FTS/HPC/PF/21/1836 11/02/2022 PDF icon Decision PF211836_Redacted.pdf Click to follow link
Hacking and Paterson Management Services PF000288 FTS/HPC/PF/21/1698 08/02/2022 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code) PDF icon PF.21.1698 Statement of Decision (3)_Redacted.pdf, PDF icon PF.21.1698 Proposed PFEO Section 19(2)(a) Notice 12 Ravelston Terrace Edinburgh (1) (1)_Redacted.pdf, PDF icon Signed PF.21.1698 Decision not to make PFEO as Decision complied with_Redacted.pdf Click to follow link
Walker Sandford Property Management LTD PF000164 FTS/HPC/PF/21/2686 04/02/2022 Debt recovery (Section 4 of Code) PDF icon Written Decision - Redacted 2686.pdf Click to follow link
Lowther Homes Limited PF000785 FTS/HPC/PF/21/1771 01/02/2022 Communication and consultation (Section 2 of Code) PDF icon Signed- Failure to Comply with order-Decision-PF.21.1771_Redacted.pdf Click to follow link
Trinity Factoring Services Ltd PF000170 FTS/HPC/PF/21/2531 01/02/2022 PDF icon Signed Rejection PF.21.2531_Redacted.pdf Click to follow link
Lowther Homes Limited PF000785 FTS/HPC/PF/21/1771 01/02/2022 Communication and consultation (Section 2 of Code) PDF icon Decision PF.21.1771.pdf, PDF icon Proposed PFEO PF.21.1771.pdf, PDF icon PFEO PF.21.1771_Redacted.pdf, PDF icon Signed- Failure to Comply with order-Decision-PF.21.1771_Redacted.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/21/1755 26/01/2022 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Complaints resolution (Section 7 of Code) PDF icon Signed Statement of decision Drumlea PF 21.1755_Redacted.pdf, PDF icon Signed Proposed PFEO Drumlea PF 21.1755_Redacted.pdf, PDF icon Signed PFEO PF 21.1755_Redacted.pdf, PDF icon Signed Certificate of Compliance Drumlea PF 21.1755_Redacted.pdf Click to follow link
Charles White Limited PF000153 FTS/HPC/PF/20/2395 24/01/2022 Property Factor Duties PDF icon Signed 20.2395 Decision_Redacted.pdf, PDF icon Signed 20.2395 Proposed PFEO_Redacted.pdf, PDF icon PF 20.2395 Signed Dickson v Charles White Decision re Extension of Review period_Redacted.pdf, PDF icon Signed Dickson v Charles White Decision re Review PF 20.2395_Redacted.pdf, PDF icon Signed 20.2395 Decision to issue PFEO (2)_Redacted.pdf, PDF icon Signed PF.20.2395 Decision re Compliance_Redacted.pdf Click to follow link

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