Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Enter a full or part name of a Property Factor here
enter the property factor registration number here to filter results
Enter LM or PF to filter by case type, or type part of the case reference number if known
Please select the complaint type you wish to view results for
Property Factor Property Factor Registration Number Case Reference Number Hearing Date Application complaints Files Page Link Upper Tribunal Decision
Bield Housing and Care PF000146 FTS/HPC/PF/19/2289 13/01/2021 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code) PDF icon Written Decision (Complied) PF.19.2289.pdf Click to follow link
Parkhead Housing Association (Property Factor) PF000252 FTS/HPC/PF/20/0960 28/03/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon rejection decision PF-20-0960_Redacted.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/19/3477 13/03/2020 Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (Reject) - PF.19.3477.pdf Click to follow link
MXM Property Solutions PF000290 FTS/HPC/PF/20/0046 13/03/2020 Communication and consultation (Section 2 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision (Failure to Comply) PF.20.0046.pdf, PDF icon Property Factor Enforcement Order (Proposed) PF.20.0046.pdf Click to follow link
Residential Management Group PF000195 FTS/HPC/PF/19/3788 12/03/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code) PDF icon Written Decision (Failure to Comply) PF.19.3788.pdf, PDF icon Proposed Property Factor Enforcement Order PF.19.3788.pdf Click to follow link
Apex Property Factor PF000383 FTS/HPC/PF/19/3126 11/03/2020 Property Factor Duties PDF icon Written Decision (Failure to Comply)(Proposed PFEO) - PF.19.3126.pdf, PDF icon Property Factor Enforcement Order (PFEO)(Proposed) - PF.19.3126.pdf Click to follow link
Newton Property Management PF000108 FTS/HPC/PF/19/2260 05/03/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code) PDF icon written decision (failure to comply with) prop PFEO - 18.11.19 - PF.19.2260 (1)_Redacted.pdf, PDF icon prop PFEO - 18.11.19 - PF.19.2260 (1)_Redacted.pdf, PDF icon Written decision PF.19.2260 (1) (3)_Redacted.pdf Click to follow link
Newton Property Management 05/03/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Complaints resolution (Section 7 of Code) PDF icon Written decision PF.19.2260 Redacted.pdf Click to follow link
Levern Property Services LTD PF000096 FTS/HPC/PF/19/2980 02/03/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply)) PF.19.2980.pdf, PDF icon Proposed Property Factor Enforcement Order (PFEO) PF.19.2980 (1)_Redacted.pdf, PDF icon Property Factor Enforcement Order PF.19.2980.pdf Click to follow link
W.M. Cumming, Turner & Watt PF000269 FTS/HPC/PF/19/3291 28/02/2020 Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply) PF.19.3291 .pdf, PDF icon Proposed Property Factor Enforcement Order PF.19.3291.pdf Click to follow link
South Lanarkshire Council PF000184 FTS/HPC/PF/19/4014 28/02/2020 Property Factor Duties PDF icon Written Decision (Failure to Comply) PF.19.4014.pdf, PDF icon Proposed Property Factor Enforcement Order PF.19.4014.pdf, PDF icon review decision (refusal) PF.19.4014.pdf, PDF icon Property Factor Enforcement Order PF.19.4014.pdf, PDF icon Written Decision LTA (Allowed) PF.19.4014.pdf, PDF icon Written Decision (leave to appeal) PF.19.4014.pdf Click to follow link
FirstPort Property Services Scotland PF000095 FTS/HPC/PF/19/3373 18/02/2020 Property Factor Duties PDF icon Written Decision (Reject) (05.2.20) - PF.19.3373.pdf Click to follow link
MXM Property Solutions (Property Factor) PF000290 FTS/HPC/PF/19/3547 17/02/2020 PDF icon Written Decision (Failure to Comply) PF.19.3547 (1)_Redacted.pdf, PDF icon Proposed Property Factor Enforcement Order PF.19.3547 (1)_Redacted.pdf Click to follow link
Apex Property Factor (Property Factor) PF000383 FTS/HPC/PF/19/2184 30/01/2020 PDF icon Written Decision (Complied) (30.01.20) - PF.19.2184 (1)_Redacted.pdf Click to follow link
Apex Property Factor PF000383 FTS/HPC/PF/19/1395 16/01/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply) (Proposed PFEO) (04.02.20) - PF.19.1395.pdf, PDF icon Property Factor Enforcement Order (PFEO) (Proposed) (04.02.20) - PF.19.1395.pdf, PDF icon Property Factor Enforcement Order (PFEO) - PF.19.1395.pdf Click to follow link
Life Property Management Ltd (LPM) PF000203 FTS/HPC/PF/19/2658 16/01/2020 Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply) PF.19.2658.pdf, PDF icon Proposed Property Factor Enforcement Order PF.19.2658.pdf, PDF icon Property Factor Enforcement Order PF.19.2658.pdf, PDF icon Written Decision (Compliance) PF.19.2658 (1)_Redacted.pdf Click to follow link
Park Property Managment PF000423 FTS/HPC/LM/19/2292 14/01/2020 Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties PDF icon Written Decision (Complied) LM.19.2292.pdf Click to follow link
Charles White Ltd PF000153 FTS/HPC/LM/19/3395 13/01/2020 Communication and consultation (Section 2 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties PDF icon Written Decision (Failure to Comply) LM.19.3395.pdf, PDF icon Proposed Property Factor Enforcement Order LM.19.3395.pdf, PDF icon Property Factor Enforcement Order LM.19.3395.pdf Click to follow link
James Gibb Residential Factors PF000103 FTS/HPC/PF/19/1338 09/01/2020 Property Factor Duties PDF icon Written Decision (Failure to Comply) PF.19.1338.pdf, PDF icon Proposed Property Factor Enforcement Order PF.19.1338.pdf, PDF icon Property Factor Enforcement Order PF.19.1338.pdf Click to follow link
Hacking and Paterson Management Services PF000288 FTS/HPC/PF/19/0935 08/01/2020 Communication and consultation (Section 2 of Code) PDF icon Written Decision (Failure to Comply) (Proposed PFEO) PF.19.0935.pdf, PDF icon Proposed Property Factor Inforcement Order (PFEO) PF.19.0935.pdf, PDF icon Written Decision (Complied) PF.19.0935.pdf Click to follow link

Pages