Property Factors Decisions

Decisions are listed by the latest hearing date.

The date listed is the date of the first hearing of the case by the tribunal, followed by the case reference number and the decision files (PDF).

Decisions prior to 1st December 2016 will refer to The Homeowner Housing Panel. Decisions after this date will be made by the First-tier Tribunal for Scotland (Housing and Property Chamber) .

NEW: we have introduced two new functions to this decision search, that allows cases to be filtered by complaint type or searched by Property Factor Registration Number. Please note, these functions are currently only in effect for the more recent cases, so when it is used it will reduce the number of available decisions to browse. We are continuing to add this information to older cases, and in most circumstances new cases will be added with this information in place.

If you have any questions regarding results on this page please contact us.

Property Factor	Property Factor Registration Number	Case Reference Number	Hearing Date	Application complaints	Files
Miller Property Mangement (Property Factor)	PF000314	FTS/HPC/PF/20/0209	22 Oct, 2020	Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.0209.pdf (1).pdf (324.39 KB) , Document PFEO Downie Drive - 15.01.21 - PF.20.0209 (1).pdf (287.41 KB)
RMG Scotland LTD	PF000763	FTS/HPC/PF/20/1396	22 Oct, 2020	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Debt recovery (Section 4 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) (Proposed PFEO) - PF.20.1396.pdf (327.6 KB) , Document Property Factor Enforcement Order (PFEO) (Proposed) - PF.20.1396.pdf (267.66 KB) , Document Property Factor Enforcement Order (PFEO) - PF.20.1396.pdf (266.31 KB) , Document Certificate of Compliance - PF.20.1396.pdf (269.39 KB)
Ross and Liddell (Property Factor)	PF000196	FTS/HPC/PF/18/3490	21 Oct, 2020	Property Factor Duties	Document Written Decision (Failure to Comply) (No Proposed PFEO)(Corrected)PF.18.3490 (002) (1).pdf (433.26 KB)
Life Property Management (Property Factor)		Our Ref: FTS/HPC/LA/20/2102	21 Oct, 2020	Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Rejection) PF.20.0468(1) (1).pdf (186.21 KB)
W.M. Cumming, Turner & Watt (Property Factor)		FTS/HPC/PF/19/3303	20 Oct, 2020		Document Proposed PFEO PF.19.3303_R.pdf (358.76 KB) , Document Written Decision (Failure to Comply) (Proposed PFEO) PF.19.3303_R.pdf (256.39 KB) , Document PFEO - 15.12.20 - PF.19.3303 (1)_R.pdf (153.94 KB) , Document failure to comply with order - 05.03.21 - PF.19.3303 (1)_R.pdf (355.31 KB) , Document Certificate of Compliance PF.19.3303.pdf (281.24 KB)
Oak Tree Housing Association Ltd (Property Factor)			19 Oct, 2020	Financial obligations (Section 3 of Code)	Document written decision and proposed pfeo - 16.11.20 - PF.19.2070_R.pdf (327.68 KB) , Document PFEO PF.19.2070.pdf (371.95 KB) , Document Complied with PFEO decision_certificate - 12.03.21 - PF.19.2070__R.pdf (216.47 KB)
YourPlace Property Mangament (Property Factor)		FTS/HPC/PF/20/0120	13 Oct, 2020	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Failure to Comply) PF.20.0120 (4).pdf (339.06 KB)
YourPlace Property Mangament (Property Factor)	PF000212	FTS/HPC/PF/20/0120	13 Oct, 2020	Written statement of services (Section 1 of Code), Communication and consultation (Section 2 of Code), Insurance (Section 5 of Code), Carrying out repairs and maintenance(Section 6 of Code), Complaints resolution (Section 7 of Code), Property Factor Duties	Document Written Decision (Certificate of Compliance) (HO) PF_20_0120 (1).pdf (875.83 KB) , Document PFEO (PF.20.0120) 20.11.20 (1).pdf (326.73 KB) , Document certificate of compliance PF.20.0120 (1).pdf (306.48 KB)
Apex Property Factor	PF000383	FTS/HPC/PF/20/1368	13 Oct, 2020	Written statement of services (Section 1 of Code), Financial obligations (Section 3 of Code), Carrying out repairs and maintenance(Section 6 of Code), Property Factor Duties	Document Written Decision (Failure to Comply)(Proposed PFEO)PF.20.1368.pdf (416.77 KB) , Document Proposed PFEO PF.20.1368.pdf (279.01 KB) , Document Written Decision (Failure to Comply) (PFEO) PF.20.1368.pdf (186.47 KB) , Document PFEO. PF.20.1368.pdf (269.95 KB) , Document Written Decision (Failure to Comply with Order) PF.20.1368_Redacted.pdf (232.52 KB)
Cumming, Turner & Watt	PF000269	FTS/HPC/PF/19/3983	8 Oct, 2020		Document Written Decision (Dismissal) - PF.19.3983_Redacted.pdf (199.88 KB) , Document Written Decision (Failure to Comply)(Proposed PFEO) PF.19.3983_Redacted.pdf (281.06 KB) , Document Proposed PFEO PF.198.3983_Redacted.pdf (296.07 KB) , Document Decision PF.19.3983.pdf (143.74 KB) , Document PFEO PF.19.3983.pdf (118.18 KB) , Document Written Decision (Failure to Comply with Order ) PF.19.3983_Redacted.pdf (150.04 KB)